Support Blog

  1. Time Clock Software: Renting vs Purchasing

    We talk regularly with our current and prospective users about the differences between Virtual TimeClock (purchased software) and SaaS (Software as a Service) time clocks. Purchased software is a software license with a one-time cost...
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  2. Automatic Update Write Permissions Error

    We've had a couple support calls in the last month about the "write permissions" error that pops up while running automatic software updates. This blog will explain what the error means and how you can successfully...
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  3. Control Automatic Updates For Group Time Clocks

    Keeping Virtual TimeClock up-to-date is important, but there are certain situations where you may want to prevent your software from checking for updates and displaying a notification. If you have a group time clock you...
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  4. Virtual TimeClock 18 Release 1.1

    Our first automatic update for Virtual TimeClock 18 is a maintenance release that includes several bug fixes and improvements. If you have not yet upgraded to Version 18, visit our upgrade guide for more information....
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  5. Monitoring Modified Timecards

    Did you know that Virtual TimeClock reports all manual timecard punches and modifications? Not only will Virtual TimeClock report these changes, but you can also use the Program Logs to find out who made changes...
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  6. Enhanced Program Logs in Virtual TimeClock 18

    Virtual TimeClock not only tracks when employees clock in and out, it also records timecard changes made by managers and administrators as well as all user and program errors. These program logs are especially helpful...
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  7. Control Time Clock Access with Virtual TimeClock 18

    One of the new security enhancements introduced in Virtual TimeClock 18 gives you greater control over who can connect to your time clock. In previous versions, a password was required to login to a TimeClock Server....
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  8. 2017 End-of-Year Time Clock Checklist

    The following are important time clock and payroll considerations that will help you prepare for the new year:    Tax Cuts and Jobs Act of 2017 In late December, congress passed the Tax Cuts and Jobs Act...
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  9. End-to-End Encryption in Virtual TimeClock 18

    Virtual TimeClock 18 introduces fully integrated end-to-end data encryption for our Network Edition users. This is a security enhancement to the prior two releases that offered optional socket-level TLS encryption of data communications. What is End-to-End Encryption?...
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  10. Changing Display Groups In Virtual TimeClock 18

    In Virtual TimeClock 18, we simplified the process of changing display groups by adding a new menu item for changing groups while the time clock is in User mode.    Who Can Change Groups Due...
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  11. Simplified Client Setup in Virtual TimeClock 18

    With Virtual TimeClock 18 Network Edition, we simplified the process of getting new clients online by eliminating the need to activate license keys from a previously connected client or the Server Manager. License keys can...
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  12. Enhanced Right Click Functionality in Virtual TimeClock 18

    In Virtual TimeClock 18 we introduced a brand new user menu. The user Action menu can be accessed by right-clicking on a user's name. This new popup menu provides quick access to the User Status...
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  13. Clear User Passwords in Virtual TimeClock 18

    Virtual TimeClock 18 intoduced the ability for administrators to clear user passwords. This is particularly helpful when a user forgets their password and you want to allow them to create a new password without manually...
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  14. Cap Accrued Leave Hours with Virtual TimeClock 18

    Setting a maximum leave award for the year is becoming more common, so we introduced the ability to set a leave cap in Virtual TimeClock 18. This addition to our powerful leave tracking features provides greater...
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  15. Automatic Software Updates in Virtual TimeClock 18

    With the release of Virtual TimeClock 18, we added automatic software updates, so you can quickly and easily keep your time clock software up to date with a simple click.   In previous versions, updates...
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  16. Streamlined Server Connection in Virtual TimeClock 18

    Many Virtual TimeClock Network Edition users find themselves needing to reconnect to their TimeClock Server every once in a while, including when adding a new client. To make this process simpler and more efficient for...
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  17. Time Change Coming November 5th

    It’s that time of year again when most of us turn back time and gain an hour when Daylight Saving Time ends on Sunday, November 5, 2017. There are a few states and territories in...
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  18. Payroll Integration with Heartland Payroll

    Payroll integration greatly simplifies the payroll process and ensures that your employee hours are entered in your payroll program correctly. Virtual TimeClock integrates with many payroll companies including Heartland Payment Systems®1 and Ovation Payroll®1. If...
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  19. Protect Your Time Clock Data From Natural Disaster

    When a natural disaster strikes near you, the last thing you’ll probably be thinking about is your time clock. Thinking ahead about your time clock data can save you a lot of time and effort...
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  20. Tracking Wages with Virtual TimeClock

    Virtual TimeClock is a fantastic tool for tracking employee time and attendance. Have you ever thought about why you might want to include wage information in your time clock? Including wage information can greatly simplify...
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  21. Tracking Summer Vacations with Virtual TimeClock

    Summer is upon us once again! The kids are out of school and you may be making final preparations for summer vacations. Though vacations are highly anticipated, they often disrupt office operations and require the...
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  22. Tracking Seasonal Worker's Hours with Virtual TimeClock

    Virtual TimeClock is an excellent tool to track all your employee hours, including part-time, full-time, and even your seasonal workers. Many of our customers have temporary workers coming in for the season. This blog will...
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  23. How to Fix a Sleeping TimeClock Server

    The energy savings settings on modern computers have created an unexpected problem for Virtual TimeClock users:  The sleeping TimeClock Server! While there are few things worse than than finding a worker asleep on the job, a sleeping TimeClock Server impacts everyone...
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  24. Understanding Virtual TimeClock Remote Connectivity

    Do you want to use Virtual TimeClock to do payroll at home or as an integrated time clock at another business location? We have great news! You can connect and access the time clock from...
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  25. Where is My Virtual TimeClock Data?

    People have become so accustomed to using reliable technology that they often assume that vital, irreplaceable data is safe and will always accessible. However, computer theft, flood, fire, disk failure, and viruses can render important...
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