Support Blog

  1. Virtual TimeClock 19 Release 2

    Virtual TimeClock version 19.2 was released on October 14, 2019. This release includes several important enhancements and bug fixes for version 19, including full support for macOS Catalina (10.15) which was released just last week on...
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  2. Virtual TimeClock & macOS Catalina

    Apple has officially released their latest operating system, macOS Catalina. As we announced early last year, this release represents an important shift in how macOS will handle third party software moving forward, including Virtual TimeClock....
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  3. 2019 Daylight Saving Time Ends November 3

    It’s that time of year again when most of us 'fall back' by turning our clocks back an hour when Daylight Saving Time ends on Sunday, November 3, 2019. Most Virtual TimeClock users will not...
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  4. Microsoft Provides Universal C Runtime Update

    If you are upgrading to Virtual TimeClock 19 on an older Windows computer, you may encounter an error message after installation that says: The program can't start because api-ms-win-crt-heap-l1-1-0.dll is missing from your computer. Try reinstalling the...
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  5. Virtual TimeClock 19 Release 1.1

    We just released our first maintenance update for Virtual TimeClock 19. The 19 Release 1.1 update has several minor bug fixes that will enhance your overall experience using Virtual TimeClock 19.     What's New...
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  6. Keyboard Tab Selection in macOS

    One of the quickest and easiest ways to add and edit timecard entries in Virtual TimeClock is to use your keyboard 'tab' key to move between fields while entering dates and times with the number...
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  7. Reports displaying the wrong dates?

    With some regularity we hear from Virtual TimeClock users who noticed the dates on their timecards aren't correct. Displaying the wrong report dates on reports usually happens for one of two reasons, which we'll cover...
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  8. Locating Your Time Clock Database File

    In the unfortunate event of hardware failure on your Virtual TimeClock computer, you may be left with access to only the files on your hard drive, and not the programs installed. If you have access to...
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  9. 64-bit Applications in Virtual TimeClock 19

    Virtual TimeClock 19 shipped brand new 64 bit applications for each edition of Virtual TimeClock. This platform migration, from 32-bit to 64-bit, represents the largest code overhaul in decades and ensures that Virtual TimeClock will...
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  10. Windows HiDPI Support in Virtual TimeClock 19

    Virtual TimeClock 19 introduced brand new HiDPI support for Windows. HiDPI is a technical shorthand term that means 'high dots per inch' or, more simply, high resolution display. Note: Virtual TimeClock has supported high resolution on...
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  11. New Date & Time Controls in Virtual TimeClock 19

    Virtual TimeClock 19 shipped with brand new date, time & calendar controls that are implemented across the entire program. These updated controls make timecard management easier than ever by saving time and reducing keyboard entry...
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  12. Version 19 Upgrade Won't Install

    Several Virtual TimeClock users on Windows computers have reported issues upgrading their software from version 18 to 19. In this support blog we'll cover the two issues we've heard about and how to finish your...
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  13. Issue with Printing Reports after Upgrade

    A small number of Mac users who have upgraded their time clock to Virtual TimeClock 19 Release 1 reported that attempting to print reports is resulting in a program crash. This issue has only impacted...
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  14. macOS Dark Mode in Virtual TimeClock 19

    Our Virtual TimeClock 19 release included full support for macOS Dark Mode, which is available starting with macOS Mojave (10.14). Dark Mode support gives your time clock a brand new look and feel that fits...
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  15. How to Upgrade to Version 19

    This support blog will help you understand how to upgrade your Virtual TimeClock software to Version 19. Customers using Version 18.1 and newer can use the automatic updater to upgrade their software, while customers with older...
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  16. Kiosk Mode in Virtual TimeClock 19

    Virtual TimeClock Version 19 introduced Kiosk Mode which is a significant enhancement to the prior Full Screen mode. Kiosk Mode allows an administrator or manager to place the time clock in full screen mode which...
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  17. Stay Compliant with Employee Lunch Break Laws

    With the rise in lunch and break violation lawsuits over the last few years, including hefty fines to Apple, Wells Fargo and Albertsons, it's more important than ever to understand the lunch and break laws...
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  18. Database is Closed Message

    If your Virtual TimeClock database is closed, your client software will alert you with a message that says: Unable to connect to your TimeClock Server. The database is closed. This article will briefly explain the primary...
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  19. Correcting a Missed Return from Lunch

    From time to time you may have an employee who forgets to punch back in from lunch and then leaves for the day without punching out for the day. When the employee returns for work...
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  20. TimeClock Server Cannot Respond (102) Message

    Occasionally we hear from a Network Edition user who is receiving a message that says: Your TimeClock Server may be an incompatible older version that cannot respond (102). This message may appear on the client...
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  21. Virtual TimeClock Compatibility with macOS Mojave

    Since Virtual TimeClock is a one-time purchase, many companies take advantage of the cost savings by using the same version for years and years on dated operating systems. If you're planning on upgrading your Mac...
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  22. Error 21: Library Out of Sequence

    If you receive an Error 21 while opening or restoring your time clock database, it is an indication that your time clock database has been corrupted. Database corruption is rare, but can sometimes happen during a...
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  23. Sharing a Single Administrator Account

    If your TimeClock has a single administrator account that is shared between several administrators, we recommend switching to user-based administrator accounts. In this article we'll discuss the two primary reasons you should assign administrators and...
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  24. Keep your Time Clock Maximized on Launch

    If you use the maximize window button to make the time clock window fill your computer screen, you've probably noticed that you have to do this each time you open the program. This is because...
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  25. Trouble Saving Scheduled Backups to Shared Folder

    If you're running Virtual TimeClock Network Edition on Windows and your scheduled backups are failing to save to a mapped drive or shared folder, this article may provide a solution. The Virtual TimeClock Server runs in...
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