Support Blog

  1. Database is Closed Message

    If your Virtual TimeClock database is closed, your client software will alert you with a message that says: Unable to connect to your TimeClock Server. The database is closed. This article will briefly explain the primary...
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  2. Correcting a Missed Clock In from Lunch

    From time to time you may have an employee who forgets to punch back in from lunch and then leaves for the day without punching out for the day. When the employee returns for work...
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  3. TimeClock Server Cannot Respond (102) Message

    Occasionally we hear from a Network Edition user who is receiving a message that says: Your TimeClock Server may be an incompatible older version that cannot respond (102). This message may appear on the client...
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  4. Virtual TimeClock Compatibility with macOS Mojave

    Since Virtual TimeClock is a one-time purchase, many companies take advantage of the cost savings by using the same version for years and years on dated operating systems. If you're planning on upgrading your Mac...
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  5. Error 21: Library Out of Sequence

    If you receive an Error 21 while opening or restoring your time clock database, it is an indication that your time clock database has been corrupted. Database corruption is rare, but can sometimes happen during a...
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  6. Sharing a Single Administrator Account

    If your TimeClock has a single administrator account that is shared between several administrators, we recommend switching to user-based administrator accounts. In this article we'll discuss the two primary reasons you should assign administrators and...
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  7. Keep your Time Clock Maximized on Launch

    If you use the maximize window button to make the time clock window fill your computer screen, you've probably noticed that you have to do this each time you open the program. This is because...
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  8. Trouble Saving Scheduled Backups to Shared Folder

    If you're running Virtual TimeClock Network Edition on Windows and your scheduled backups are failing to save to a mapped drive or shared folder, this article may provide a solution. The Virtual TimeClock Server runs in...
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  9. TimeClock Service Will Not Start

    If you are having difficulty installing or restarting the TimeClock Server background service on Virtual TimeClock Network Edition, this article will guide you through several things you can do to troubleshoot the issue. The TimeClock...
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  10. License Key Failed Verification

    If you recently reinstalled Virtual TimeClock software, and the current license key does not support the edition or version you downloaded, you will receive a message that states: Program key failed license verification or Virtual...
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  11. Virtual TimeClock Compatibility with Windows 10

    If you are planning on upgrading to Windows 10, you may be wondering if your time clock software will still work with your new operating system. Since Virtual TimeClock is a one-time purchase, many companies...
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  12. Military Time in Virtual TimeClock

    Have you ever wanted your Virtual TimeClock software to display the current time in military time and follow a 24-hour clock? Virtual TimeClock uses the same time format settings as your operating system, so in order...
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  13. "License key is in use" Message

    If you receive a message that says An error occured while loading the license - license key is in use on another computer, this means you need to completely uninstall the Virtual TimeClock software on the old...
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  14. Unable to Clock In: Configuration Error

    If you recently made changes to the activities feature, and you haven't selected a default activity for your display groups, users will get an Unable to clock in: configuration error when they try to punch...
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  15. Are my computers on the same network?

    One of the most common technical support issues we handle involves helping Virtual TimeClock users understand how their local network works in conjunction with Virtual TimeClock. This article will explain why it's necessary for the...
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  16. How to Troubleshoot Missing Overtime Hours

    Calculating overtime automatically is one of the biggest benefits of time clock software. If employee overtime hours are not displaying properly on timecards, there several possible explanations. In this article we'll cover the top 4 reasons...
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  17. Windows Remote Desktop and Virtual TimeClock

    From time to time we hear from Virtual TimeClock users who need to know about using Virtual TimeClock with a Windows Remote Desktop (RDP) session. This article will explain the details of how Virtual TimeClock works...
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  18. Error 26: Failed to Open the Database File

    If you are using an older version of Virtual TimeClock and receive an Error 26: File opened that is not a database file while trying to open a database, this article will explain what the...
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  19. Daylight Saving Time Begins March 10, 2019

    This year, Daylight Saving Time (DST) begins on Sunday, March 10th at 2am when we "spring forward" by adding an hour to our clocks.  While many Virtual TimeClock users will not be impacted by DST,...
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  20. Failed to Insert Client Message

    If you have recently installed a new version of Virtual TimeClock software, or reinstalled an older version, you may encounter a rare error message when connecting a TimeClock client to your TimeClock Server. This support...
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  21. California Makeup Time in Virtual TimeClock

    In the state of California, there is a section in the wage and hours law that allows employees to make up missed work hours without using vacation time and without the employer paying overtime, even...
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  22. How to Troubleshoot Printing Issues

    If you are having issues printing timecards or other reports from Virtual TimeClock, there are several things you do to troubleshoot. Virtual TimeClock uses your default printer settings when formatting and printing reports, which means printing...
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  23. Client Licenses Registered to Other Computers

    If you get a new computer or need to move your time clock client to a different computer, you may get a message saying, "Unable to connect to your TimeClock Server - Your client licenses are...
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  24. Error 10: Disk I/O Error

    If you are receiving an Error 10 the most common reason is that your computer's hard drive is full. In some cases, this error can also point to a hard disk that is beginning to...
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  25. Salaried Employees in Virtual TimeClock

    Many companies have a combination of salary and hourly employees on staff. Implementing employee time clock software for hourly workers is a big step toward accurate, efficient payroll, but should salary workers use the time clock? You...
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