Redcort Software is committed to providing prompt, comprehensive technical support of your Virtual TimeClock software. In order to provide the best support and service possible, our staff and internal hardware systems are focused on supporting a limited number of Virtual TimeClock versions. We provide this software End of Life (EOL) policy to help our customers understand, deploy and maintain their TimeClock software effectively.
End of Life Policy
We provide support and training for Virtual TimeClock for 5 years from the original release year. The release version always reflects the release year.
For example, Virtual TimeClock 14 (released March 2014) reached end of life on December 31, 2019.
End of Life Planning
If your version of Virtual TimeClock is reaching end of life, here are a few helpful considerations to keep in mind:
- Your older version of Virtual TimeClock will continue working. You are welcome to continue using your older software; it's yours to use forever.
- Technical support and training for end of life software is limited. We are not able to provide ongoing support and training for older releases.
- Downloads will no longer be available. Make sure you have a copy of the installer for your archive, should you ever need to reinstall.
- Upgrades to the latest release are always available. Upgrading to the latest release is extraordinarily simple and quick.