Redcort Software is committed to providing prompt, comprehensive technical support of your Virtual TimeClock software. In order to provide the best support and service possible, our staff and internal hardware systems are focused on supporting a limited number of Virtual TimeClock versions. We provide this software End of Life (EOL) policy to help our customers understand, deploy and maintain their TimeClock software effectively.
End of Life Policy
We provide support and training for Virtual TimeClock for 5 years from the original release year. The release version always reflects the release year. For example, Virtual TimeClock 14 (released March 2014) reached end of life on December 31, 2019.
End of Life Planning
It is important to be aware of the following considerations as your version of Virtual TimeClock reaches end of life:
- Your older version of Virtual TimeClock will continue to work. The software remains yours to use forever.
- We cannot provide technical support or version specific training. Our knowledge base and technical support articles remain available on our website.
- Installer downloads are no longer available. Make sure that you get a copy of the software installer(s) before your software reaches end of life.
- You can upgrade to the latest Virtual TimeClock release. We offer a 30% discount and upgrading is quick and easy.
Please contact us if you have questions about your software and our end of life policy. We're here to help!