Virtual TimeClock Support Blog
Error 11: Disk Image is Malformed
In very rare cases you may come across an Error 11 message in your Virtual TimeClock software. An Error 11 means that your time clock database has been corrupted and you will not be able to use your TimeClock software until the issue is resolved. Continue reading to find out more about the error and how you can get your employee time clock operational again.
What causes an Error 11
An Error 11 is often an early sign of hardware failure on your TimeClock computer. It is also possible that the database was corrupted after a catastrophic power failure, such as an electrical blackout or lightning strike.
Fixing the problem
There are several options for getting your TimeClock up and running again.
Reindex your database
In some cases, database maintenance can restore the functionality of your database. Follow the steps below:
- Select Turn Administration On from the File menu.
- Choose Database from the Configure menu.
- Click Reindex and then Verify to perform database maintenance.
In the event of an Error 11, we always recommend moving your software to a new computer so that you will not have the same issues related to hardware failure. Make sure to setup automatic backups on the new computer. Follow the steps in the Automatic Backups Knowledge Base article to set up your backup schedule.
Note: Basic Edition does not include automatic backups, so we recommend setting a reminder for yourself to create a manual backup at least once a week.