Virtual TimeClock Knowledge Base


Determine Your Current Support Plan

Important note: In November 2019, we updated the support plans available for Virtual TimeClock. Maintenance & Support has been renamed to Premier Support. Any software not enrolled in Premier Support now includes Standard Support.

Premier Support is designed to ensure the long term, economical operation of your software. A single, low-cost, annual fee provides unlimited technical support, software training, and free upgrades to all new releases of your software. If you're not sure which support plan you have, follow the steps below to find out which support plan you have.

Determine Support Plan with License Email

  1. Locate your most recent Virtual TimeClock Software license. Your license key with installation instructions is emailed to you when you purchase a Virtual TimeClock license and each year when you renew Premier Support.
  2. The Support Plan line on your license indicates Premier Support or Standard Support.

Determine Support Plan with Installed Software

  1. Select License Key from the Help menu.
  2. Once your software is activated with a license key, your company's support plan status is displayed in the lower left hand corner of the License Key window (see below).

Note: If the date is incorrect, you may need to enter your latest license keys.

Virtual TimeClock License Window
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