Tips & Tricks

Virtual TimeClock Tips & Tricks - October 2008

Fall is definitely arriving here in the valley of Central California. The trees are starting to put on their show of gold and scarlet as they respond to the drop in temperature and shorter days. Even though some of you may still be recovering from summer vacation, the holidays and more travel are just around the corner. Did you know that Virtual TimeClock allows you to easily view worker status and process timecards from anywhere you have an Internet connection?

Accessing your TimeClock while away from the office.
You don’t need to plan your time away from the office around processing payroll just because you think you need to be around to review or print timecards. Remote TimeClock connectivity will help keep your travel plans flexible, and still make sure your employees get paid on time. Not only can you manage timecards while you’re away, but you can also monitor the in and out status of all workers in real time. Plus you can send and receive messages from other TimeClock users while you’re away. You can drop a note to remind them of the office party, or send a quick holiday greeting.

Here’s a quick Tip:
We’ve written a great article to make it easy for you to setup your remote connection to Virtual TimeClock. Check out the article on our website at Time and Attendance Articles.

Upgrading from a Stand Alone TimeClock to a TimeClock Server.
If connecting to your TimeClock while away from the office sounds intriguing, then don’t let the fact that you only purchased a Stand Alone TimeClock stop you. As an enrolled member in our software Maintenance & Support program, just mention the ‘October Tips & Tricks Special’ and we’ll switch your Stand Alone TimeClock to a TimeClock Server for free! All you’ll need to do is purchase additional client licenses at a 20% discount. This offer ends October 31, so you’ve got to act fast! Contact us at (888) 207‐0005 8AM to 5PM PST or reply to this email if you’d like to take advantage of this offer.

If you’re already running a TimeClock Server and would like to pick up a few extra client licenses, you can also take advantage of the 20% discount.

Here’s a quick Tip:
There will be a substantial fee to upgrade from a Stand Alone TimeClock to a TimeClock Server with the release of our new 6.0 TimeClock Server Manager product. But if you’re already licensed for a server, upgrading to the new TimeClock Server Manager will be free for you as long as you remain enrolled in our software Maintenance and Support program.

Remote connectivity troubleshooting tips.
We get a number of calls each month from customers who were cruising along just fine with networked TimeClocks when something changes in their network configuration and prevents connectivity from one or all clients. So we decided to put together a quick list of some common things to check before calling your IT resource for support.

• Make sure the TimeClock Server application is running and it’s running in server mode. If the TimeClock Server application is running, then check the Server Status window to make sure the server has not been stopped. From the Window menu, choose Server Status. Click the Server is Stopped button to start the server once again.
  • If a remote client is not connecting, make sure you still have an Internet connection.
  • Make sure your antivirus software is not blocking the launch of the program or the connection. AVG and avast! virus definition updates are notorious for reporting legitimate software as trojans or internet worms and blocking connectivity. You may need to add Virtual TimeClock as an exception to your antivirus software. See the user’s guide included with your antivirus software for directions on setting up a program exception.
  • Someone may have turned on a firewall. You may need to setup a program or port exception in your firewall software or computer for Virtual TimeClock. Virtual TimeClock uses TCP port 56777 and UDP port 54321 by default.
  • The IP address of your TimeClock server computer changed. If you are connecting remotely, you will need to modify the configuration of your router so the port forward you originally setup for Virtual TimeClock points to the the new IP address of the TimeClock server computer.
  • Make sure the computer is still on the network. I’m amazed at how many times an Ethernet cable gets ‘borrowed’ from an existing computer to hookup a new computer or network device and not returned.

So whether you’ll be taking a few days off to relax with your family this holiday season, or packing everybody into the wagon for a road trip to Aunt Ruth’s house, I hope you’ll have peace of mind knowing you can access your TimeClock from just about anywhere.

Until next month,

Jeff Morrow

PS -­ Don’t forget the upcoming Virtual TimeClock 6.0 beta program!
If you’re interested in being part of our Virtual TimeClock 6.0 beta program, then let us know.

PSS -­ Daylight Saving Time (DST) Ends Soon
Don’t forget that DST ends the first Sunday in November. This means we’ll ‘fall back’ a week later than in years past. For more information on how seasonal time changes impact Virtual TimeClock, see your March 2008 ‘Tips & Tricks’ Newsletter (drop me a note if you need a copy).