Tips & Tricks

Virtual TimeClock Tips & Tricks - October 2007

If you’re a Mac user, I’m sure you know that Apple finally let their newest cat out of the bag. While not revolutionary, Apple’s new Leopard OS X 10.5 operating system offers dozens of refinements and a few new features that are going to make Mac users even happier. Last January we delayed shipping Virtual TimeClock Pro 5.4 until we could certify it Vista-­ready for our Windows users. This fall we’ve delayed our Virtual TimeClock Pro 5.6 release until we could ensure full compatibility with the shipping version of Leopard. So while your current version of Virtual TimeClock Pro is not compatible with Leopard, within the next couple of weeks we’ll have a Leopard compatible Virtual TimeClock 5.6 release with new features and a few fixes that will please both our Mac and Windows users. As always, we’ll drop you an email just as soon as Virtual TimeClock 5.6 is available.

So much for what’s ahead. In this month’s ‘Tips & Tricks’ Newsletter, I’m going to share with you one of the most frequent questions we currently get asked: How do I move my Virtual TimeClock to a new computer?

Why would I want to move my Virtual TimeClock to a new computer?
The most common reasons we get asked about moving Virtual TimeClock are:
  • Users who’ve configured Virtual TimeClock on their computer and now want to use it on another computer.
  • A hard drive failure on a TimeClock computer.
  • Relocation of the TimeClock for better employee access.
  • Securing data by swapping the location of a TimeClock server and client.
  • Upgrading computer hardware or installing a new operating system.

Some of these scenarios involve moving your TimeClock data only. Others involve a combination of installing the Virtual TimeClock program and moving TimeClock data. Once you understand where Virtual TimeClock stores your TimeClock data, only the minimum technical skills are required to easily move your Virtual TimeClock to another computer.

Where is my TimeClock data stored?
Here’s a common scenario: You’ve just bought a great new computer for the office. It’s got the latest operating system and a lightening fast processor. You dutifully begin to copy the programs you need from your old computer to the new one, including Virtual TimeClock Pro. You launch the TimeClock and click the ‘Open’ toolbar button. But wait, you don’t see your company data file listed. That’s because your TimeClock data is not stored in the same place as your TimeClock program.

The first time you launch Virtual TimeClock it creates a folder in the Documents folder of the user account running the TimeClock called ‘Virtual TimeClock User Data’. The Virtual TimeClock program will always look for your TimeClock data in this folder. Every computer running Virtual TimeClock will have a ‘Demo Data’ folder, a ‘Logs’ folder, and a ‘Settings’ folder in the ‘Virtual TimeClock User Data’ folder. Stand alone TimeClocks and TimeClock servers will also have a folder with your company name on it in the ‘Virtual TimeClock User Data’ folder. This is the folder where your actual TimeClock data is stored. TimeClock clients should never have a company folder in the ‘Virtual TimeClock User Data’ folder because they are not running a data file locally. Rather, TimeClock clients connect over a network to a TimeClock server that is running a company data file.

How do I move a TimeClock?
For detailed step‐by­‐step instructions on moving a stand alone TimeClock, a TimeClock server, or a TimeClock client, contact us at (888) 207-­0005 8AM to 5PM PST or drop us a note through our web site at Time Clock Software Support if you need any assistance moving your TimeClock.

Until next month,

Jeff Morrow

P.S. We want your feedback!
We are always looking for ways to improve communication with our customers. If you made it this far I’d appreciate a favor: Will you simply ‘reply’ to this email and say ‘I read it’? This will give us an idea of how many of our customers read this issue. If you have a couple of minutes I’d welcome a sentence or two of feedback along with it. What do you like or dislike about the newsletter? Is there something else you would like to see us cover? Let us know how we can do better!

P.S.S. Daylight Saving Time (DST) Extended in United States
Don’t forget that this is the first year that DST is extended until the first Sunday in November. This means we’ll ‘fall back’ a week later than in previous years. For more information on the new DST rules and how they impact Virtual TimeClock, see your March 2007 ‘Tips & Tricks’ Newsletter (drop me a note if you need a copy).