Virtual TimeClock Knowledge Base


Virtual TimeClock Support Plans

There are two support plan options available for Virtual TimeClock that provide ongoing support, training and software upgrades. All new software purchases include free Standard Support that includes 30 days of training, free access to our self-service online documentation and discounted software upgrades. Premier Support is available for a low annual fee and includes unlimited tech support, training and free upgrades to our latest releases.

Compare Support Plans
The chart below shows the benefits of the Standard and Premier support plans:

SupportStandardPremier 
Software Installation, Setup & Training30 DaysUnlimited
24/7 Online Support Resources (Comprehensive knowledge Base, Support Blogs, Videos)IncludedIncluded
Telephone & Email Support (Weekdays 8am - 5pm Pacific)30 Days Included $69/incident thereafterUnlimited
Bug & Maintenance UpdatesIncludedIncluded
Annual Software Upgrades30% DiscountIncluded
License Name & Address Changes--Included
Newsletter--Monthly Tips & Tricks

Premier Support Pricing
The chart below summarizes Premier Support pricing as of December 1, 2021:

Virtual TimeClock EditionWith PurchaseAnnual Renewal
Pro Edition (1 Computer)$75$95
Network Edition - 2 to 9 Computers$95$175
Network Edition - 10 to 24 Computers$149$225
Network Edition - 25 to 49 Computers$149$295
Network Edition - 50 to 75 Computers$149$395
Site & Enterprise LicensesContact UsContact Us

Note: Premier Support is not available for the Basic Edition.

Premier Support Renewal
Virtual TimeClock Premier Support Plans are optional and renewed annually. If you decline Premier Support renewal, your software will continue to operate normally and is then covered under the Standard Support Plan benefits above.

  • On Time Renewal - Renewal paid by the plan expiration date.
  • Late Renewal - A $25 re-enrollment fee is added for renewals paid up to 90 days after the expiration. Annual coverage continues from the original expiration date.
  • Non Renewal - 90 days after Premier Support expiration, the software is no longer eligible for re-enrollment. Upgrade purchases may once again be enrolled in Premier Support.