Virtual TimeClock Support Blog

Windows Remote Desktop and Virtual TimeClock

March 12, 2019

From time to time we hear from Virtual TimeClock users who need to know about using Virtual TimeClock with a Windows Remote Desktop (RDP) session. This article will explain the details of how Virtual TimeClock works with RDP.
Basic and Pro Editions
Basic and Pro editions do not support installation or application use via remote desktop session. You will need to install and use the software locally.

Note: If you attempt to launch software via remote desktop, you will receive the following message: You cannot use Virtual TimeClock Pro because it is not supported on this system. Remote session fatal error.


Network Edition
The Network Edition supports both installation and ongoing time clock access via remote desktop session. Remember that the Network Edition is licensed by each connected computer, this includes remote desktop sessions.

If you are using a remote desktop session just to install the client software, make sure to remove the client registration from the remote desktop session following installation. This will free up the client registration for the local account. Find more information, review our Removing Client License Registration article.

Regular TimeClock Use
If you plan on using the TimeClock regularly via remote desktop session, you will need to include that client connection when you purchase your license so that you don't experience client connection issues.

Windows Remote Desktop logon screen
For additional information regarding Network Edition licensing, see the Virtual TimeClock Licensing article.
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