Technical Support Blog

Error 26: Failed to Open the Database File

If you are using an older version of Virtual TimeClock and receive an Error 26: File opened that is not a database file while trying to open a database, this article will explain what the message means and what you can do to resolve the problem.

Note: This error applies to Virtual TimeClock 14 and older.

Error 26 message in Virtual TimeClock

What does error 26 mean?
An error 26 means that the file that you are attempting to open is not a database that can be read by your TimeClock; it is likely a database from a newer version of Virtual TimeClock and is not compatible with the older version you have installed. There are two ways you can get into this situation:

  • Install a newer version of Virtual TimeClock, create a database and then roll back to the older version of the software and attempt to open the newer database.
  • Install an older version of the TimeClock and attempt to open your database from a newer version.
 

How to resolve the issue.
There are several options for resolving an error 26.

  • Reinstall the newer version of Virtual TimeClock to keep using the database you are attempting to open.
Note: If you are not licensed for the newer version, request a discount code to upgrade.
 
  • If you wish to continue using the older version of Virtual TimeClock and you have a database backup from that version, you can restore the backup and continue using the time clock.
  • If you do not have a backup of your database, you can start fresh by creating a new database.

If you have any questions about this issue, or need help with your database, contact our technical support team for additional assistance.