Technical Support Blog

Client Licenses Registered to Other Computers

If you get a new computer or need to move your time clock client to a different computer, you may get a message saying, "Unable to connect to your TimeClock Server - Your client licenses are registered to other computers."  This message means you need to either remove a registered client from your Server Manager (if you're just moving a client) or purchase an additional client (if you're adding a new computer to your time clock network) from our store page.

Out of client registration message

Remove a Client Registration
Follow the steps in our Removing Client Registration guide to reclaim a client license.

Purchasing an Additional Client
If you purchase an additional client from our store page, you will simply enter your new keys and then connect your new client computer to your TimeClock Server.