Technical Support Blog

Error 10: Disk I/O Error

If you are receiving an Error 10 the most common reason is that your computer's hard drive is full. In some cases, this error can also point to a hard disk that is beginning to fail or a TimeClock database that is inaccessible. In this article we'll walk through the steps to troubleshoot this error. 
 

1. Check hard drive space
The TimeClock database for the Basic and Pro edition is stored on the same computer you use Virtual TimeClock on. The location of the TimeClock database for Network Edition is on the TimeClock Server computer.

Basic and Pro Editions

  1. On your TimeClock computer, locate the local disk properties.
  • Windows: open a File Explorer window, right-click Local Disk (C:) and choose Properties.
  • macOS: open a Finder window, control+click Macintosh HD and choose Get Info.
  1. If the drive is full, remove unnecessary files to free up disk space and reopen your TimeClock. If the drive is not full, continue to the next troubleshooting step.
Note: You may need to consult your IT professional to help with disk cleanup. 
Windows hard drive properties, disk is full

‚ÄčNetwork Edition

  1. Open your TimeClock Server Manager application.
  2. Select the Database tab. Review the Database Folder path.
Location of the database file in Network Edition
  1. Navigate to the drive from the Database Folder path and check the disk space.
  2. If the drive is full, remove unnecessary files to free up space. If the drive is not full, continue to the next troubleshooting step.
 

2. Check hard drive accessibility
If your hard drive is not full, the next step is to make sure the TimeClock database is available for access. Follow the steps for your edition below.

Basic and Pro Editions

  • Windows: Navigate to: Local Disk (C:)/Users/Public/Public Documents/TimeClock Data
    • Right-click on the TimeClock Database file and choose Properties. Select the Security tab and choose Everyone from the list. All permissions need to be set to Allow.
  • macOS: Navigate to: Macintosh HD > Users > Shared > TimeClock Data
    • Ctrl+click on the TimeClock Database file and select Get Info. In the Sharing & Permissions section make sure Read & Write is set to Everyone.
Reopen the software. If you get the Error 10 again, you are receiving the error because of disk failure. You need to move the software and restore your data on another computer. Follow the Basic or Pro moving guide.
 

Network Edition

1. Locate the current database file listed in the Database tab of the Server Manager program and follow the steps below. 

  • macOS: Ctrl+click the database file and select Get Info. In the Sharing & Permissions section make sure Read & Write is set to Everyone.
  • Windows: Right-click the database file and choose Properties. Select Security and highlight Everyone. All the permissions need to be set to Allow.

2. Reopen the software. If you get this error again you're getting the error because of disk failure and your database could be corrupted. 

Moving Network Edition Database
You may need to move your employee time clock database to the original location to avoid accessibility issues.

  1. Open the Server Manager program, select Database and choose Close.
  2. After closing the database, select Modify in the Database Folder section. Select the default database location:
  • macOS: Macintosh HD > Users > Shared > TimeClock Data
  • Windows: Local Disk (C:) > Users > Public > Public Documents > TimeClock Data