Technical Support Blog

My Activity Report is Missing Hours

Running historical job costing reports is an important administrative task for companies that use the Activities feature. Before running historical reports, it's important to understand how Activity reporting works to get the totals you need. Keep reading to find out how to make sure you get all your activity hours in one report.

How Activity Reports Work

Activity reports are totaled based on the selected display group. This means that users outside of the current group are excluded from calculations, including users in different groups, users with no group, and inactive users. This reporting functionality gives administrators the flexibility to understand activity costs from a particular group instead of pulling all user totals into activity reports.

Note: Before Version 13, Activity reports always included totals from all users, which could make it difficult to get detailed information about group-level activity tracking.

How to Ensure All Hours are Included in Activity Reports

Virtual TimeClock provides a simple method for running job costing reports that will include totals from all users. There are several built in administrative groups that allow you to collect time card totals from various groups of users: Active UsersInactive Users and All Users.

To run an Activity report that includes all users:

  1. Select Turn Administration On from the File menu.
  2. From the In & Out Board window, click the display group popup and select All Users.
  3. Select Activity Detail or Activity Summary from the Reports system menu.
  4. Select Report Dates to change the date range displayed.
  5. After the report has been saved or printed, change display group back to desired group.
Virtual TimeClock Virtual Groups
Running Activity reports from the All Users group is a simple way to get job costing totals from users across all groups and employement status. If you run Departmental reports, make sure you're including all hours in your departmental reports.