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Frequently Asked Questions


How do I move Virtual TimeClock to another computer?

Moving your employee time clock software from one computer to another can be performed quickly by using Virtual TimeClock’s built-in backup and restore features.

Moving Virtual TimeClock
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Can I use Virtual TimeClock to connect multiple locations over the Internet?

Yes. Virtual TimeClock Network Edition can be configured to allow a Virtual TimeClock Client to connect to a TimeClock Server at a remote location over the Internet.

Using Virtual TimeClock Over the Internet
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My admin user will need to print timecards from their own computer, do I need a client license for that?

Yes. Virtual TimeClock is licensed based on the number of computers that need to run the time clock software. This includes computers where employees will clock in and out, and computers that need to perform time clock admin functions like editing timecards or running reports.

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Can Virtual TimeClock keep track of time spent on different jobs?

Yes. In the Configure Activities window, you can create activities to track time spent on different jobs, tasks, projects, or clients.

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Why is there no overtime showing on my employee timecards?

You probably haven't assigned an overtime rule. Another possibility is that the user is salaried. Salaried employees are exempt from overtime calculations.

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Does Virtual TimeClock run in a Terminal Services environment?

Virtual TimeClock Network Edition clients may be deployed on a Terminal Server. A client license is required for each Terminal Server account that uses a Virtual TimeClock client. We do not recommend installing the Virtual TimeClock Server application on a Terminal Server.

The Basic and Pro Editions of Virtual TimeClock are stand alone applications that do not run in a Terminal Services environment.

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Can Virtual TimeClock export employee hours to my payroll software?

Yes. Virtual TimeClock supports an easy to use interface that exports your timecard totals directly into many popular payroll programs. You can also export timecard data to a tab or comma separated text file which can be formatted for import into any standard accounting or payroll software that allows text file importing.

Payroll Integration Guides
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Can I change how users clock in and out?

Yes. In the Configure Display Groups window, you can choose from the in/out board list, numeric PIN, or alphanumeric passcode interface.

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Does Virtual TimeClock have a manual or user guide?

Yes. All documentation and quick references can be found and printed from the Help menu of the Virtual TimeClock program or downloaded from our website.

Virtual TimeClock Documentation
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What are the system requirements for Virtual TimeClock?

The system requirements for the latest release of Virtual TimeClock can be found in the Install & Setup Guide for each Edition of Virtual TimeClock.

Virtual TimeClock Documentation
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Why isn't there an option to connect my client to the server?

You've probably installed the Pro Edition, which is a stand alone time clock. You need to download and install the Pro Client or User Client which are part of the Network Edition.

Download Network Edition
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What does it cost to upgrade to the latest Virtual TimeClock release?

Upgrades are always free of charge for users enrolled in our optional Software Maintenance & Support program. All other users save 50% when upgrading to the latest Virtual TimeClock release.

Request Upgrade Discount
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Can I still download older versions of Virtual TimeClock?

Yes. We provide an archive as a courtesy for customers needing to reinstall prior releases of the Virtual TimeClock software. Make sure you select your registered version from the drop down menu.

Download Virtual TimeClock
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Can I buy Basic Edition now and upgrade to the Pro or Network Edition later?

Yes. Basic Edition can be easily upgraded to the Pro or Network Edition without the loss of any data.

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What happens when my free time clock software evaluation ends?

After you purchase and enter your new license key, the evaluation restrictions will be removed and your time clock trial will become your permanent time clock. All of the data you entered during the evaluation period will remain.

Purchase Virtual TimeClock
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Why is Virtual TimeClock still running as an evaluation?

If you recently purchased a Virtual TimeClock license or moved your time clock to a new computer, you'll need to enter your license key. Follow the instructions on your original license email to register your time clock.

Contact Us For a Copy of Your License
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What is the difference between an activity and an out memo?

All time clock entries are recorded with an activity, which allows employees to assign time to specific tasks, jobs, projects, functions, or locations. Out memos are temporary notes that are left when an employee stops working and are not included on employee timecards.

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Can Virtual TimeClock automatically deduct a lunch break?

Yes. In the Configure Auto Time Deductions window, you can set up as many different automatic time deduction rules as you want and assign a different rule to each worker.

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I deleted a user, can I still print their timecard?

No. Deleting a user also deletes their entire timecard history. It’s much better to make the user inactive.

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Why do employee timecards keep showing an old payroll period and not the current one?

You need to close the payroll period from the administrative toolbar. Closing the payroll period automatically advances the current period starting and ending dates to the next payroll period based on your settings in Configure Payroll Period.

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