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Frequently Asked Questions


Top Questions

Moving your employee time clock software from one computer to another can be performed quickly by using Virtual TimeClock’s built-in backup and restore features.

Moving Virtual TimeClock

Yes. Virtual TimeClock Network Edition can be configured to allow a Virtual TimeClock Client to connect to a TimeClock Server at a remote location over the Internet.

Using Virtual TimeClock Over the Internet

Yes. Virtual TimeClock is licensed based on the number of computers that need to run the time clock software. This includes computers where employees will clock in and out, and computers that need to perform time clock admin functions like editing timecards or running reports.

Yes. In the Configure Activities window, you can create activities to track time spent on different jobs, tasks, projects, or clients.

You probably haven't assigned an overtime rule. Another possibility is that the user is salaried. Salaried employees are exempt from overtime calculations.

Virtual TimeClock Network Edition clients may be deployed on a Terminal Server. A client license is required for each Terminal Server account that uses a Virtual TimeClock client. We do not recommend installing the Virtual TimeClock Server application on a Terminal Server.

The Basic and Pro Editions of Virtual TimeClock are stand alone applications that do not run in a Terminal Services environment.

You need to close the payroll period from the administrative toolbar. Closing the payroll period automatically advances the current period starting and ending dates to the next payroll period based on your settings in Configure Payroll Period.


Installing

Moving your employee time clock software from one computer to another can be performed quickly by using Virtual TimeClock’s built-in backup and restore features.

Moving Virtual TimeClock

Virtual TimeClock Network Edition clients may be deployed on a Terminal Server. A client license is required for each Terminal Server account that uses a Virtual TimeClock client. We do not recommend installing the Virtual TimeClock Server application on a Terminal Server.

The Basic and Pro Editions of Virtual TimeClock are stand alone applications that do not run in a Terminal Services environment.

Yes. All documentation and quick references can be found and printed from the Help menu of the Virtual TimeClock program or downloaded from our website.

Virtual TimeClock Documentation

The system requirements for the latest release of Virtual TimeClock can be found in the Install & Setup Guide for each Edition of Virtual TimeClock.

Virtual TimeClock Documentation

You've probably installed the Pro Edition, which is a stand alone time clock. You need to download and install the Pro Client or User Client which are part of the Network Edition.

Download Network Edition

Yes. We provide an archive as a courtesy for customers needing to reinstall prior releases of the Virtual TimeClock software. Make sure you select your registered version from the drop down menu.

Download Virtual TimeClock

Upgrading

Upgrades are always free of charge for users enrolled in our optional Software Maintenance & Support program. All other users save 50% when upgrading to the latest Virtual TimeClock release.

Request Upgrade Discount

Yes. Basic Edition can be easily upgraded to the Pro or Network Edition without the loss of any data.


Features

Yes. In the Configure Activities window, you can create activities to track time spent on different jobs, tasks, projects, or clients.

Yes. Virtual TimeClock supports an easy to use interface that exports your timecard totals directly into many popular payroll programs. You can also export timecard data to a tab or comma separated text file which can be formatted for import into any standard accounting or payroll software that allows text file importing.

Payroll Integration Guides

Yes. In the Configure Display Groups window, you can choose from the in/out board list, numeric PIN, or alphanumeric passcode interface.

All time clock entries are recorded with an activity, which allows employees to assign time to specific tasks, jobs, projects, functions, or locations. Out memos are temporary notes that are left when an employee stops working and are not included on employee timecards.

Yes. In the Configure Auto Time Deductions window, you can set up as many different automatic time deduction rules as you want and assign a different rule to each worker.


Networking

Yes. Virtual TimeClock Network Edition can be configured to allow a Virtual TimeClock Client to connect to a TimeClock Server at a remote location over the Internet.

Using Virtual TimeClock Over the Internet

Licensing

Yes. Virtual TimeClock is licensed based on the number of computers that need to run the time clock software. This includes computers where employees will clock in and out, and computers that need to perform time clock admin functions like editing timecards or running reports.

After you purchase and enter your new license key, the evaluation restrictions will be removed and your time clock trial will become your permanent time clock. All of the data you entered during the evaluation period will remain.

Purchase Virtual TimeClock

If you recently purchased a Virtual TimeClock license or moved your time clock to a new computer, you'll need to enter your license key. Follow the instructions on your original license email to register your time clock.

Contact Us For a Copy of Your License

Reporting

You probably haven't assigned an overtime rule. Another possibility is that the user is salaried. Salaried employees are exempt from overtime calculations.

No. Deleting a user also deletes their entire timecard history. It’s much better to make the user inactive.

You need to close the payroll period from the administrative toolbar. Closing the payroll period automatically advances the current period starting and ending dates to the next payroll period based on your settings in Configure Payroll Period.