Virtual TimeClock Support Blog


License Activation Error (RD1)

January 21, 2021

Are you getting this error when entering your license key(s)?

 

We recently released updates to Virtual TimeClock to address this license activation issue. If you are trying to activate your new license key and receive the error "Program license key failed verification. License key was not entered correctly. (RD1)" you will need to update Virtual TimeClock. You can do that by selecting Check for Updates from the Help menu on Windows computers or the About Virtual TimeClock menu on Macs, and your TimeClock will check for updates.

For Virtual TimeClock Network customers, you must update the TimeClock Server Manager application and enter your key(s).  Then proceed to update your clients once the new license has been activated.