Virtual TimeClock Support Blog
Error Loading Status Record
If you have an employee who is using your time clock software and receives a message that says "Error loading status record" there is usually a simple fix. This message usually points to an issue in the database that can normally be remedied by completing basic database maintenance. This issue will be fixed in a coming update for version 15.
Reindexing the Database
Follow these steps to reindex your database and fix the issue:
- Open the Virtual TimeClock Server Manager program.
- Select the Database tab.
- Click the Reindex button.