Virtual TimeClock Support Blog
Troubleshooting Remote Computer Time Clocks
Just like time clock clients can connect to the time clock server software over the local area network, remote clients can connect to the time clock server over the Internet to provide the same employee time clock software functionality from a different location.
Troubleshooting Existing Remote Time Clock Client Connections
If you've been running Virtual TimeClock for some time and your remote time clock client stops connecting, there are a couple of easy troubleshooting steps you can take.
- Verify the time clock server is up and running at the main location.
- Make sure your Internet is still working.
If the time clock server software is still running at the main location and you've tested your Internet connection, then you'll need to look deeper.
The IP address of the time clock server may have changed. This will invalidate the port forward that's part of the router configuration at the main office. If the port forward is broken, local clients can still connect but not remote clients.
Troubleshooting New Remote Time Clock Client Connections
If you're having trouble connecting remote time clock clients for the first time, then there are a couple of things to check.
- The number one culprit is likely the built-in firewall on the time clock server computer. You'll need to set up a couple of port exceptions within the firewall configuration.
- The second possibility is that the port forward was never set up in the router configuration at the main office.
We've got full instructions for setting up your Internet time clock on our website. If you're still having trouble connecting your time clock clients, contact time clock software support for assistance.