Support Plan Comparison

Support Plan Comparison

There are two support plan options available for Virtual TimeClock that provide ongoing support, training and software upgrades. All new software purchases include a free Standard support plan that includes 30 days of support and training, free access to our self-service online documentation and discounted software upgrades. The Premier support plan is available for a low annual fee and includes unlimited tech support, training and free upgrades to our latest releases.

Compare Support Plans
The chart below compares the benefits of the Standard and Premier support plans:

Support Standard Premier
Software Installation, Setup & Training 30 days Unlimited
24/7 Online Support Resources (Knowledge Base, Videos, Articles) Included Included
Telephone & Email Support (Weekdays 8am - 5pm Pacific) 30 days free, $49/incident thereafter Unlimited
Bug & Maintenance Updates Included Included
Annual Software Upgrades 30% off Included
License Name & Address Changes $29 Included
Newsletter Quarterly Newsletter Monthly Tips & Tricks

Premier Support Plan Pricing
The chart below details the Premier support plan pricing. Please note, we do not offer Premier Plan for Basic Edition.

Virtual TimeClock Edition With Purchase Annual Renewal
Pro Edition $49 $75
Network Edition - 1 to 9 Computers $75 $125
Network Edition - 10 to 24 Computers $125 $165
Network Edition - 25 to 49 Computers $125 $195
Network Edition - 50 or more Computers $125 $295
Site License $195 $395

Premier Support Plan Renewal
Your enrollment in a Premier support plan may be renewed annually. Should you decline to continue enrollment, your current version of Virtual TimeClock software continues to operate normally and is yours to keep and use forever under a Standard support plan. Any future support needs and upgrades continue to be available according to the Standard plan outlined above.

  • On Time Renewal - renewal within 30 days of expiration date, annual renewal fee.
  • Late Renewal - renewal 1-6 months after expiration date, annual renewal plus re-enrollment fee. One year of coverage begins on the original expiration date.
Note: After 6 months, a software upgrade must be purchased to re-enroll in a Premier Plan.