Virtual TimeClock Support

Virtual TimeClock

Frequently Asked Questions

How do I move Virtual TimeClock to a new computer?
Can Virtual TimeClock connect to multiple locations?
What happens when my free time clock software evaluation ends?

Knowledge Base

Features & Functions

Latest Support Blogs

See more Support Blogs

  • Are my computers on the same network?

    One of the most common technical support issues we handle involves helping Virtual TimeClock users understand how their local network works in conjunction with Virtual TimeClock. This article will explain why it's necessary for the TimeClock…

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  • How to Troubleshoot Missing Overtime…

    Calculating overtime automatically is one of the biggest benefits of time clock software. If employee overtime hours are not displaying properly on timecards, there several possible explanations. In this article we'll cover the top…

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  • Windows Remote Desktop and Virtual…

    From time to time we hear from Virtual TimeClock users who need to know about using Virtual TimeClock with a Windows Remote Desktop (RDP) session. This article will explain the details of how Virtual TimeClock works with RDP.   Basic…

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  • Error 26: Failed to Open the Database…

    If you are using an older version of Virtual TimeClock and receive an Error 26: File opened that is not a database file while trying to open a database, this article will explain what the message means and what you can do to resolve the problem.…

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  • Daylight Saving Time Begins March 10,…

    This year, Daylight Saving Time (DST) begins on Sunday, March 10th at 2am when we "spring forward" by adding an hour to our clocks.  While many Virtual TimeClock users will not be impacted by DST, if you have employees who will…

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  • Failed to Insert Client Message

    If you have recently installed a new version of Virtual TimeClock software, or reinstalled an older version, you may encounter a rare error message when connecting a TimeClock client to your TimeClock Server. This support blog will explain…

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