Keyword Results: troubleshooting

  1. Error 21: Library Out of Sequence

    If you receive an Error 21 while opening or restoring your time clock database, it is an indication that your time clock database has been corrupted. Database corruption is rare, but can sometimes happen during a...
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  2. License Key Failed Verification

    If you recently reinstalled Virtual TimeClock software, and the current license key does not support the edition or version you downloaded, you will receive a message that states: Program key failed license verification or Virtual...
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  3. Unable to Clock In: Configuration Error

    If you recently made changes to the activities feature, and you haven't selected a default activity for your display groups, users will get an Unable to clock in: configuration error when they try to punch...
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  4. How to Troubleshoot Missing Overtime Hours

    Calculating overtime automatically is one of the biggest benefits of time clock software. If employee overtime hours are not displaying properly on timecards, there several possible explanations. In this article we'll cover the top 4 reasons...
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  5. Error 26: Failed to Open the Database File

    If you are using an older version of Virtual TimeClock and receive an Error 26: File opened that is not a database file while trying to open a database, this article will explain what the...
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  6. Failed to Insert Client Message

    If you have recently installed a new version of Virtual TimeClock software, or reinstalled an older version, you may encounter a rare error message when connecting a TimeClock client to your TimeClock Server. This support...
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  7. How to Troubleshoot Printing Issues

    If you are having issues printing timecards or other reports from Virtual TimeClock, there are several things you do to troubleshoot. Virtual TimeClock uses your default printer settings when formatting and printing reports, which means printing...
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  8. Error 10: Disk I/O Error

    If you are receiving an Error 10 the most common reason is that your computer's hard drive is full. In some cases, this error can also point to a hard disk that is beginning to...
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  9. Error 11: Disk Image is Malformed

    In very rare cases you may come across an Error 11 message in your Virtual TimeClock software. An Error 11 means that your time clock database has been corrupted and you will not be able to...
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  10. Renaming TimeClock Client Computers

    For Network Edition users, one of the unexpected results of renaming computers can be the Unable to obtain a client license message. This often happens when an IT person, performing routine maintenance, renames an office computer...
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  11. My TimeClock Clients Keep Losing Connection

    If you are a Network Edition user and often find yourself reconnecting your TimeClock clients to your TimeClock Server, this indicates that you need to set up a static IP address on your TimeClock Server computer. In...
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  12. How to Fix a Sleeping TimeClock Server

    The energy savings settings on modern computers have created an unexpected problem for Virtual TimeClock users:  The sleeping TimeClock Server! While there are few things worse than than finding a worker asleep on the job, a sleeping TimeClock Server impacts everyone...
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  13. Where is My Virtual TimeClock Data?

    People have become so accustomed to using reliable technology that they often assume that vital, irreplaceable data is safe and will always accessible. However, computer theft, flood, fire, disk failure, and viruses can render important...
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  14. Error 14 Printing Timecards on Windows

    We had a really unusual Virtual TimeClock technical support call this week. If you are getting an error 14 when you try to print timecards, we know the cause and have an easy solution:  ...
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  15. Out of Time Clock Licenses?

    Virtual TimeClock Network Edition licensing is based on the total number of computer connections using the time clock. Once a time clock client connects to the time clock server, it will register itself and use...
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  16. My TimeClock Client Cannot Connect

    On the second Wednesday of some months we've seen an increase in support requests for our Network Edition customers receiving a "Virtual TimeClock Server is not responding" error. After a little investigation, we've determined that the...
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  17. TimeClock Connection Error: Unauthorized

    Customers using Virtual TimeClock Versions 15 and 16 sometimes receive the following error while trying to connect a Client: "TimeClock Server login error. Unauthorized." This article explains why users receive this error and how to...
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  18. Error Loading Status Record

    If you have an employee who is using your time clock software and receives a message that says "Error loading status record" there is usually a simple fix. This message usually points to an issue in...
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  19. Other Connection Issues

    Network Edition users may experience some time clock issues that are unrelated to their current network configuration. Virtual TimeClock will always provide a clear message telling you exactly what the issue is. Here are the...
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  20. When Remote Clients Can't Connect

    Many of us like to solve our own problems. If something's not working correctly, we dive right in and fix it ourselves. We encourage this same approach with Virtual TimeClock. When troubleshooting remote client connections,...
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  21. When Local Clients Can't Connect

    Have you ever felt that if you had just a little more knowledge about a subject you'd be more self-sufficient? For example, computer networking can be intimidating for some people, but with a little knowledge...
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  22. When .pkg Files Fail to Open on Mac

    If you're prompted  to "choose an application" when trying to install .pkg or .mpkg files, then those types of files have probably become disassociated from the Installer app. This may prevent you from installing new...
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  23. TimeClock Clients Can't Connect

    If you can't connect to the Virtual TimeClock Server, it's likely due to one or more of the following issues: The Virtual TimeClock Server is not installed or not running. Launch Virtual TimeClock Server and...
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  24. Time Clock Database Errors

    Virtual TimeClock uses a SQL database engine that is compact, fast, and extremely reliable. The only time we ever hear of database issues is when a hard disk starts to fail. Even then, most of...
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  25. Help Us Help You

    Virtual TimeClock users typically contact technical support either because something isn’t working right (support) or they just don’t understand how it's supposed to work (training). Redcort Software technical support team members know that when you...
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