Keyword Results: troubleshooting

  1. Renaming TimeClock Client Computers

    For Network Edition users, one of the unexpected results of renaming computers can be the Unable to obtain a client license message. This often happens when an IT person, performing routine maintenance, renames an office computer...
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  2. My TimeClock Clients Keep Losing Connection

    If you are a Network Edition user and often find yourself reconnecting your TimeClock clients to your TimeClock Server, this indicates that you need to set up a static IP address on your TimeClock Server computer. In...
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  3. How to Fix a Sleeping TimeClock Server

    The energy savings settings on modern computers have created an unexpected problem for Virtual TimeClock users:  The sleeping TimeClock Server! While there are few things worse than than finding a worker asleep on the job, a sleeping TimeClock Server impacts everyone...
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  4. Where is My Virtual TimeClock Data?

    People have become so accustomed to using reliable technology that they often assume that vital, irreplaceable data is safe and will always accessible. However, computer theft, flood, fire, disk failure, and viruses can render important...
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  5. Error 14 Printing Timecards on Windows

    We had a really unusual Virtual TimeClock technical support call this week. If you are getting an error 14 when you try to print timecards, we know the cause and have an easy solution:  ...
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  6. Out of Time Clock Licenses?

    Virtual TimeClock Network Edition licensing is based on the total number of computer connections using the time clock. Once a time clock client connects to the time clock server, it will register itself and use...
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  7. My TimeClock Client Cannot Connect

    On the second Wednesday of some months we've seen an increase in support requests for our Network Edition customers receiving a "Virtual TimeClock Server is not responding" error. After a little investigation, we've determined that the...
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  8. TimeClock Connection Error: Unauthorized

    Customers using Virtual TimeClock 15 sometimes receive the following error while trying to connect a Client: "TimeClock Server login error. Unauthorized." This article explains why users receive this error and how to correct it.    ...
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  9. Other Connection Issues

    Network Edition users may experience some time clock issues that are unrelated to their current network configuration. Virtual TimeClock will always provide a clear message telling you exactly what the issue is. Here are the...
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  10. When Remote Clients Can't Connect

    Many of us like to solve our own problems. If something's not working correctly, we dive right in and fix it ourselves. We encourage this same approach with Virtual TimeClock. When troubleshooting remote client connections,...
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  11. When Local Clients Can't Connect

    Have you ever felt that if you had just a little more knowledge about a subject you'd be more self-sufficient? For example, computer networking can be intimidating for some people, but with a little knowledge...
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  12. When .pkg Files Fail to Open on Mac

    If you're prompted  to "choose an application" when trying to install .pkg or .mpkg files, then those types of files have probably become disassociated from the Installer app. This may prevent you from installing new...
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  13. TimeClock Clients Can't Connect

    If you can't connect to the Virtual TimeClock Server, it's likely due to one or more of the following issues: The Virtual TimeClock Server is not installed or not running. Launch Virtual TimeClock Server and...
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  14. Time Clock Database Errors

    Virtual TimeClock uses a SQL database engine that is compact, fast, and extremely reliable. The only time we ever hear of database issues is when a hard disk starts to fail. Even then, most of...
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  15. Time Clock Software Printing Problems

    A couple times a year we talk to time clock software users who are having trouble printing their employee timecards, or the timecards print but the format isn't correct, or they're just getting gibberish instead...
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  16. Help Us Help You

    Virtual TimeClock users typically contact technical support either because something isn’t working right (support) or they just don’t understand how it's supposed to work (training). Redcort Software technical support team members know that when you...
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  17. Are Your Time Cards Slowing Down?

    We sometimes hear from customers who are having speed issues with their time clock. Here's a recent example. They’ve been using the Virtual TimeClock Network Edition for about 4 months to keep track of time...
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  18. Troubleshooting Overtime

    We've talked recently about how to track down missing overtime on your employee time cards. The steps went something like this: Check employee overtime assignments Check overtime rule configuration Check employee salary type Check the...
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  19. Windows Backup Failing?

    Virtual TimeClock has an easy-to-use backup utility that allows you to schedule automatic backups that will ensure you've got a current copy of your time clock data should disaster strike. However, your backup may fail...
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  20. Missing Overtime?

    Many new users contact us right after running their first payroll because no overtime has been calculated on their employee time cards. If that's happened to you, here are the time clock software settings you...
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  21. Troubleshooting Remote Computer Time Clocks

    Just like time clock clients can connect to the time clock server software over the local area network, remote clients can connect to the time clock server over the Internet to provide the same employee...
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  22. Time Clock Clients Not Refreshing

    The beauty of networked computer time clock software is that the status of each employee is instantly available on every time clock, in real time. This means if I clock out using the employee time...
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  23. Time Clock Software Error 13 and 14

    Virtual TimeClock uses an efficient, fast and reliable SQL database engine. This means data corruption is virtually non-existent. However, hardware failure can certainly influence the integrity of your payroll time clock. That's why it's so...
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  24. Troubleshooting Your Employee Time Clock

    There are a number of things that can affect the operation of your employee time clock software. Operating system updates, new antivirus software definition files, and hardware failure can all cause Virtual TimeClock, or any...
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  25. Missing Employee Overtime?

    A major reason time clock software makes a great punch clock replacement is its ability to instantly total and separate hours worked into regular and overtime based on defined business rules. This is what saves...
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