Keyword Results: troubleshooting

  1. Error 14 Printing Timecards on Windows

    We had a really unusual Virtual TimeClock technical support call this week. If you are getting an error 14 when you try to print timecards, we know the cause and have an easy solution:  ...
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  2. My TimeClock Client Cannot Connect

    On the second Wednesday of some months we've seen an increase in support requests for our Network Edition customers receiving a "Virtual TimeClock Server is not responding" error. After a little investigation, we've determined that the...
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  3. TimeClock Connection Error: Unauthorized

    Customers using Virtual TimeClock 15 sometimes receive the following error while trying to connect a Client: "TimeClock Server login error. Unauthorized." This article explains why users receive this error and how to correct it.    ...
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  4. Other Connection Issues

    Network Edition users may experience some time clock issues that are unrelated to their current network configuration. Virtual TimeClock will always provide a clear message telling you exactly what the issue is. Here are the...
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  5. When Remote Clients Can't Connect

    Many of us like to solve our own problems. If something's not working correctly, we dive right in and fix it ourselves. We encourage this same approach with Virtual TimeClock. When troubleshooting remote client connections,...
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  6. When Local Clients Can't Connect

    Have you ever felt that if you had just a little more knowledge about a subject you'd be more self-sufficient? For example, computer networking can be intimidating for some people, but with a little knowledge...
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  7. When .pkg Files Fail to Open on Mac

    If you're prompted  to "choose an application" when trying to install .pkg or .mpkg files, then those types of files have probably become disassociated from the Installer app. This may prevent you from installing new...
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  8. TimeClock Clients Can't Connect

    If you can't connect to the Virtual TimeClock Server, it's likely due to one or more of the following issues: The Virtual TimeClock Server is not installed or not running. Launch Virtual TimeClock Server and...
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  9. Time Clock Database Errors

    Virtual TimeClock uses a SQL database engine that is compact, fast, and extremely reliable. The only time we ever hear of database issues is when a hard disk starts to fail. Even then, most of...
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  10. Time Clock Software Printing Problems

    A couple times a year we talk to time clock software users who are having trouble printing their employee timecards, or the timecards print but the format isn't correct, or they're just getting gibberish instead...
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  11. In/Out Board Not Refreshing

    If you're running your employee time clock software on a Mac and the in/out board list doesn't seem to be refreshing, it's probably the computer's energy saver settings causing the issue. There are two settings...
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  12. Future Timecard Entries

    The time clock software in/out list always reflects the last employee punch status, whether that's in, on break, at lunch, or out. Sometimes the time clock shows an employee clocked out even though they insist...
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  13. Time Clock Assistance & Support

    A lot of customers tell us that Virtual TimeClock is one of the easiest time clock systems they've ever used. We've worked really hard behind the scenes to make it that way. But sometimes you...
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  14. Help Us Help You

    Virtual TimeClock users typically contact technical support either because something isn’t working right (support) or they just don’t understand how it's supposed to work (training). Redcort Software technical support team members know that when you...
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  15. Time Clock Software Maintenance and Support

    What are the advantages of Virtual TimeClock Software Maintenance & Support? This optional program provides long term, economical, and uninterrupted operation of your time clock software. In other words, it’s a cost effective way to...
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  16. Are Your Time Cards Slowing Down?

    We sometimes hear from customers who are having speed issues with their time clock. Here's a recent example. They’ve been using the Virtual TimeClock Network Edition for about 4 months to keep track of time...
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  17. Out of Time Clock Licenses?

    Virtual TimeClock Network Edition licensing is based on the total number of computer connections using the time clock. Once a time clock client connects to the time clock server, it will register itself and use...
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  18. Did Your Remote Clients Stop Talking?

    Remote time clock clients will lose their connection if you move your time clock server to a different computer and don't take a couple of important items into consideration. Remember how remote time clock clients...
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  19. Is Your Mac Getting Sleepy?

    If you're running networked time clocks and clients are unable to connect to the time clock server at random times, or clients are being mysteriously disconnected, then you'll want to check the energy saver settings...
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  20. Troubleshooting Overtime

    We've talked recently about how to track down missing overtime on your employee time cards. The steps went something like this: Check employee overtime assignments Check overtime rule configuration Check employee salary type Check the...
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  21. Windows Backup Failing?

    Virtual TimeClock has an easy-to-use backup utility that allows you to schedule automatic backups that will ensure you've got a current copy of your time clock data should disaster strike. However, your backup may fail...
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  22. Missing Overtime?

    Many new users contact us right after running their first payroll because no overtime has been calculated on their employee time cards. If that's happened to you, here are the time clock software settings you...
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  23. Network Time Clock Trouble?

    Does the Virtual TimeClock Server got you down? Virtual TimeClock is a very stable network time clock program, but changes in the networking environment where it resides can be unpredictable. Here's a common issue we...
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  24. Expired Time Clock Software Licenses

    If you receive a license key verification failure when launching Virtual TimeClock for the first time after upgrading, the most common cause is from not entering your most current license key. Your employee time clock...
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  25. Troubleshooting Remote Computer Time Clocks

    Just like time clock clients can connect to the time clock server software over the local area network, remote clients can connect to the time clock server over the Internet to provide the same employee...
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