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Technical Support Blog

  1. Feature Highlight: Overtime

     
    An employee may be entitled to premium or overtime pay for a number of different reasons. State and federal laws mandate a number of employer overtime responsibilities. In addition, business policies and union contracts often create additional circumstances where workers...
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  2. Setting Up Virtual TimeClock Managers

     
    Virtual TimeClock administrators are often unsure how to grant limited 'manager' rights for their timeclock. They want to enable a manager or supervisor to perform some duties normally performed by an administrator, while limiting access to other administrative functions. Setting...
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  3. Opening Ports On Your Firewall

     
    As a security feature, Microsoft Windows comes with a built-in firewall. The firewall helps prevent unwanted external access (such as hackers) and can also prevent your computer from sending malicious software to others. Since this is turned on by default,...
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  4. Daylight Saving Time 2016

     
    On Sunday, March 13th most of us will once again spring forward one hour at 2AM as Daylight Saving Time begins. If your Virtual TimeClock is set to use an Internet timeserver, it will automatically adjust to the proper hour when...
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  5. My TimeClock Client Cannot Connect

     
    On the second Wednesday of some months we've seen an increase in support requests for our Network Edition customers receiving a "Virtual TimeClock Server is not responding" error. After a little investigation, we've determined that the firewall exceptions for Virtual TimeClock...
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  6. Virtual TimeClock 15 Review & Recap

     

    In 2015 we released one major Virtual TimeClock upgrade and six significant maintenance releases throughout the year. The final release was made available on December 21, 2015. Virtual TimeClock upgrades are always free for customers enrolled in our software Maintenance & Support...
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  7. Timecards for Inactive Users

     
    "How do I run a timecard report for inactive users?" We receive this question pretty frequently each January.

    Virtual TimeClock always uses the selected Display Group members for reports. In order to run timecards for an inactive...
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  8. Backup Your Virtual TimeClock

     
    Data backups are important because bad things occasionally happen. Whether it is a failed hard drive, computer theft, fire or flood, a recent backup of your timeclock data can be the difference between a minor inconvenience and a major payroll...
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  9. Software Maintenance & Support

     
    Our software Maintenance and Support program is very popular with our Virtual TimeClock customers. Enrollment includes priority technical support from U.S. based experts, our monthly ‘Tips & Tricks’ newsletter, and ongoing software training.

    But there is one...
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  10. Feature Highlight: PIN Entry

     
    We regularly receive calls from customers requesting a fast and easy way for their employees to clock-in using a touch screen interface. For many, the best solution is to use Virtual TimeClock's PIN interface. It works great with tablets and touch...
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  11. Activities for One Employee

     
    Many people are already aware of Activities, the powerful feature within Virtual TimeClock that enables you to track hours worked at different tasks, job centers, store locations, departments, and more. Traditionally, activities are assigned to a display group and anyone...
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  12. Feature Highlight: Messaging

     
    When employees all work in one office, proximity can help facilitate communication. However, when employees are separated by floors, buildings, or even in another state the pathways available for communication need to be fast, easy to use, and flexible. If...
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  13. Inserting Lunches

     
    You may have employees that report to an office in the morning, leave the office to work off-site during the day, and then return back to the office at the end of their shift. Since they begin and end each...
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