Support Blog

  1. Missing Hours on Departmental Reports

    Historical departmental reports provide administrators insight into how employee hours are being spent within a company. Before running historical reports, it's important to understand how Departmental reporting works so that you include all hours in historical reporting. Continue reading...
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  2. Customizing the Time Card Signature Text

    There are a number of reasons to have employees manually sign their timecards at the end of each pay period. The requirements for proper acknowledgement vary widely by state and industry. In some cases, only...
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  3. Virtual TimeClock Scripted Installations

    Virtual TimeClock for Windows supports silent, unattended program installation and removal. Command line script parameters allow you to easily customize an unattended program installation and uninstallation to meet your network deployment requirements. This article provides you with an overview of common setup script parameters for Virtual TimeClock....
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  4. What does "not optimized for your Mac" mean?

    MacOS users recently started seeing an informational message after launching many of their favorite applications. When you launch Virtual TimeClock you may see a message from Apple that says, “Virtual TimeClock is not optimized for your...
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  5. My TimeClock Clients Keep Losing Connection

    If you are a Network Edition user and often find yourself reconnecting your TimeClock clients to your TimeClock Server, this indicates that you need to set up a static IP address on your TimeClock Server computer. In...
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  6. Emailing Timecards

    If you are a regular TimeClock user or administrator, you may have found yourself wondering how to email a timecard. There are many situations where emailing would be preferrable to printing so Virtual TimeClock makes saving...
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  7. Virtual TimeClock Program Logs

    One of the most helpful utilities in Virtual TimeClock are the program logs. TimeClock users tend to dismiss warning and error messages quickly, which means important troubleshooting data can be missed. This is where program...
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  8. Find Your Missing TimeClock Window

    From time to time we hear from a customer who has a missing TimeClock window and can't finish their current task. Usually the user notes that they clicked a button but it did not open the corresponding window, and now...
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  9. Enabling Right Click for Your Mac

    One of the handy, time-saving features for users in Virtual TimeClock is the action menu. From the In & Out Board, this menu is accessed using the right-click on your mouse. While Windows users have...
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  10. Time Clock Software: Local vs Cloud

    One of the key considerations when you are choosing a time clock software is how your data will be stored. Data refers to all personal and corporate time and attendance information stored within your time...
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  11. Time Clock Software: Renting vs Purchasing

    We talk regularly with our current and prospective users about the differences between Virtual TimeClock (purchased software) and SaaS (Software as a Service) time clocks. Purchased software is a software license with a one-time cost...
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  12. Automatic Update Write Permissions Error

    We've had a couple support calls in the last month about the "write permissions" error that pops up while running automatic software updates. This blog will explain what the error means and how you can successfully...
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  13. Control Automatic Updates For Group Time Clocks

    Keeping Virtual TimeClock up-to-date is important, but there are certain situations where you may want to prevent your software from checking for updates and displaying a notification. If you have a group time clock you...
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  14. Virtual TimeClock 18 Release 1.1

    Our first automatic update for Virtual TimeClock 18 is a maintenance release that includes several bug fixes and improvements. If you have not yet upgraded to Version 18, visit our upgrade guide for more information....
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  15. Monitoring Modified Timecards

    Did you know that Virtual TimeClock reports all manual timecard punches and modifications? Not only will Virtual TimeClock report these changes, but you can also use the Program Logs to find out who made changes...
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  16. Enhanced Program Logs in Virtual TimeClock 18

    Virtual TimeClock not only tracks when employees clock in and out, it also records timecard changes made by managers and administrators as well as all user and program errors. These program logs are especially helpful...
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  17. Control Time Clock Access with Virtual TimeClock 18

    One of the new security enhancements introduced in Virtual TimeClock 18 gives you greater control over who can connect to your time clock. In previous versions, a password was required to login to a TimeClock Server....
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  18. End-to-End Encryption in Virtual TimeClock 18

    Virtual TimeClock 18 introduces fully integrated end-to-end data encryption for our Network Edition users. This is a security enhancement to the prior two releases that offered optional socket-level TLS encryption of data communications. What is End-to-End Encryption?...
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  19. Changing Display Groups In Virtual TimeClock 18

    In Virtual TimeClock 18, we simplified the process of changing display groups by adding a new menu item for changing groups while the time clock is in User mode.    Who Can Change Groups Due...
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  20. Simplified Client Setup in Virtual TimeClock 18

    With Virtual TimeClock 18 Network Edition, we simplified the process of getting new clients online by eliminating the need to activate license keys from a previously connected client or the Server Manager. License keys can...
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  21. Enhanced Right Click Functionality in Virtual TimeClock 18

    In Virtual TimeClock 18 we introduced a brand new user menu. The user Action menu can be accessed by right-clicking on a user's name. This new popup menu provides quick access to the User Status...
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  22. Clear User Passwords in Virtual TimeClock 18

    Virtual TimeClock 18 intoduced the ability for administrators to clear user passwords. This is particularly helpful when a user forgets their password and you want to allow them to create a new password without manually...
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  23. Cap Accrued Leave Hours with Virtual TimeClock 18

    Setting a maximum leave award for the year is becoming more common, so we introduced the ability to set a leave cap in Virtual TimeClock 18. This addition to our powerful leave tracking features provides greater...
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  24. Automatic Software Updates in Virtual TimeClock 18

    With the release of Virtual TimeClock 18, we added automatic software updates, so you can quickly and easily keep your time clock software up to date with a simple click.   In previous versions, updates...
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  25. Streamlined Server Connection in Virtual TimeClock 18

    Many Virtual TimeClock Network Edition users find themselves needing to reconnect to their TimeClock Server every once in a while, including when adding a new client. To make this process simpler and more efficient for...
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