Support Blog

  1. Automatic Time Additions in Version 18.2

    Virtual TimeClock Version 18 Release 2 introduced new Automatic Time Additions to compliment the existing auto time deductions feature. Automatic Time Additions can be used to automatically add time to an employee's timecard. Adding time can...
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  2. New ADP Workforce Now Payroll Integration

    One of the new features in Virtual TimeClock 18 Release 2 is payroll integration for ADP Workforce Now®1. Workforce Now has continued to be a popular payroll solution for our customers, so we're happy to...
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  3. Virtual TimeClock 18 Release 2

    Virtual TimeClock 18 Release 2 shipped on July 18, 2018. In our mid-year Virtual TimeClock release you'll find: New Payroll integration with for ADP Workforce Now®1. New Automatic Time Additions feature. Over two dozen program enhancements and minor bug fixes...
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  4. What is an Internet Time Server?

    One of the most important settings for any time clock software is the timestamp source that will be used when recording daily timecard punches. Virtual TimeClock allows administrators to choose the source for the timestamp...
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  5. Backing Up to Dropbox

    It's easy to overlook the importance of backing up your Virtual TimeClock database. Backing up files to Dropbox is a simple, safe and reliable way to make sure you always have a copy of your...
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  6. Backing Up to Google Drive

    Backing up your Virtual TimeClock database to Google Drive is a simple, free way to ensure you won't lose valuable time clock data in the event of a stolen, lost or broken computer. Keep reading for...
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  7. Automatically Open Virtual TimeClock on Startup

    Many users find it helpful to have Virtual TimeClock automatically launch itself when a user turns on their computer. This is especially useful for reminding users to clock in for the day. In this blog...
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  8. Renaming TimeClock Client Computers

    For Network Edition users, one of the unexpected results of renaming computers can be the Unable to obtain a client license message. This often happens when an IT person, performing routine maintenance, renames an office computer...
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  9. Tracking Summer Vacations with Virtual TimeClock

    Summer is upon us once again! The kids are out of school and you may be making final preparations for summer vacations. Though vacations are highly anticipated, they often disrupt office operations and require the...
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  10. Tracking Seasonal Worker's Hours with Virtual TimeClock

    Virtual TimeClock is an excellent tool to track all your employee hours, including part-time, full-time, and even your seasonal workers. Many of our customers have temporary workers coming in for the season. This blog will...
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  11. User "Clock In" is Missing

    Occasionally we get a support call from a Virtual TimeClock user who reports that an employee who was on the clock returned to the time clock to punch out to find that they had already been clocked...
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  12. My Activity Report is Missing Hours

    Running historical job costing reports is an important administrative task for companies that use the Activities feature. Before running historical reports, it's important to understand how Activity reporting works to get the totals you need. Keep...
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  13. Missing Hours on Departmental Reports

    Historical departmental reports provide administrators insight into how employee hours are being spent within a company. Before running historical reports, it's important to understand how Departmental reporting works so that you include all hours in historical reporting. Continue reading...
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  14. Customizing the Time Card Signature Text

    There are a number of reasons to have employees manually sign their timecards at the end of each pay period. The requirements for proper acknowledgement vary widely by state and industry. In some cases, only...
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  15. What does "not optimized for your Mac" mean?

    MacOS users recently started seeing an informational message after launching many of their favorite applications. When you launch Virtual TimeClock you may see a message from Apple that says, “Virtual TimeClock is not optimized for your...
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  16. My TimeClock Clients Keep Losing Connection

    If you are a Network Edition user and often find yourself reconnecting your TimeClock clients to your TimeClock Server, this indicates that you need to set up a static IP address on your TimeClock Server computer. In...
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  17. Emailing Timecards

    If you are a regular TimeClock user or administrator, you may have found yourself wondering how to email a timecard. There are many situations where emailing would be preferrable to printing so Virtual TimeClock makes saving...
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  18. Virtual TimeClock Program Logs

    One of the most helpful utilities in Virtual TimeClock are the program logs. TimeClock users tend to dismiss warning and error messages quickly, which means important troubleshooting data can be missed. This is where program...
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  19. Find Your Missing TimeClock Window

    From time to time we hear from a customer who has a missing TimeClock window and can't finish their current task. Usually the user notes that they clicked a button but it did not open the corresponding window, and now...
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  20. Enabling Right Click for Your Mac

    One of the handy, time-saving features for users in Virtual TimeClock is the action menu. From the In & Out Board, this menu is accessed using the right-click on your mouse. While Windows users have...
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  21. Time Clock Software: Local vs Cloud

    One of the key considerations when you are choosing a time clock software is how your data will be stored. Data refers to all personal and corporate time and attendance information stored within your time...
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  22. Time Clock Software: Renting vs Purchasing

    We talk regularly with our current and prospective users about the differences between Virtual TimeClock (purchased software) and SaaS (Software as a Service) time clocks. Purchased software is a software license with a one-time cost...
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  23. Automatic Update Write Permissions Error

    We've had a couple support calls in the last month about the "write permissions" error that pops up while running automatic software updates. This blog will explain what the error means and how you can successfully...
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  24. Control Automatic Updates For Group Time Clocks

    Keeping Virtual TimeClock up-to-date is important, but there are certain situations where you may want to prevent your software from checking for updates and displaying a notification. If you have a group time clock you...
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  25. Virtual TimeClock 18 Release 1.1

    Our first automatic update for Virtual TimeClock 18 is a maintenance release that includes several bug fixes and improvements. If you have not yet upgraded to Version 18, visit our upgrade guide for more information....
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