Support Blog

  1. Windows Remote Desktop and Virtual TimeClock

    From time to time we hear from Virtual TimeClock users who need to know about using Virtual TimeClock with a Windows Remote Desktop (RDP) session. This article will explain the details of how Virtual TimeClock works...
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  2. Error 26: Failed to Open the Database File

    If you are using an older version of Virtual TimeClock and receive an Error 26: File opened that is not a database file while trying to open a database, this article will explain what the...
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  3. Daylight Saving Time Begins March 10, 2019

    This year, Daylight Saving Time (DST) begins on Sunday, March 10th at 2am when we "spring forward" by adding an hour to our clocks.  While many Virtual TimeClock users will not be impacted by DST,...
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  4. Failed to Insert Client Message

    If you have recently installed a new version of Virtual TimeClock software, or reinstalled an older version, you may encounter a rare error message when connecting a TimeClock client to your TimeClock Server. This support...
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  5. California Makeup Time in Virtual TimeClock

    In the state of California, there is a section in the wage and hours law that allows employees to make up missed work hours without using vacation time and without the employer paying overtime, even...
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  6. How to Troubleshoot Printing Issues

    If you are having issues printing timecards or other reports from Virtual TimeClock, there are several things you do to troubleshoot. Virtual TimeClock uses your default printer settings when formatting and printing reports, which means printing...
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  7. Client Licenses Registered to Other Computers

    If you get a new computer or need to move your time clock client to a different computer, you may get a message saying, "Unable to connect to your TimeClock Server - Your client licenses are...
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  8. Error 10: Disk I/O Error

    If you are receiving an Error 10 the most common reason is that your computer's hard drive is full. In some cases, this error can also point to a hard disk that is beginning to...
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  9. Salaried Employees in Virtual TimeClock

    Many companies have a combination of salary and hourly employees on staff. Implementing employee time clock software for hourly workers is a big step toward accurate, efficient payroll, but should salary workers use the time clock? You...
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  10. Virtual TimeClock 18.2.2 Release

    On Jaunary 16, 2019 we released our final scheduled maintenance update for TimeClock 18. Version 18.2.2 includes several minor bug fixes as well as enhancements to automatic software updates in preparation for our next major...
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  11. Importing CSV files in Microsoft Excel

    Virtual TimeClock provides a handy export tool that allows you to import timecard data into a spreadsheet program, like Microsoft Excel, for customized reporting and analytics. The export tool will save timecard data to a text...
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  12. Error 11: Disk Image is Malformed

    In very rare cases you may come across an Error 11 message in your Virtual TimeClock software. An Error 11 means that your time clock database has been corrupted and you will not be able to...
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  13. I Can't Close My Payroll Period

    Every once in a while, we hear from new TimeClock users who are having a hard time closing their payroll period at the end of the pay cycle. In this article we'll cover the top 3...
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  14. Resetting Virtual TimeClock Preferences

    When upgrading or downgrading between several versions of Virtual TimeClock, in rare instances unexpected program behavior or crashing can occur. This is most often the result of an incompatible program preferences file. Deleting your TimeClock...
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  15. Cannot Connect to the TimeClock Service

    If your TimeClock clients are not connecting, you may receive a message in your TimeClock Server Manager program stating Cannot connect to the TimeClock Service. This message means that your Server Manager computer has been...
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  16. Upcoming Release - Version 18.2.2

    Our next software update, Version 18.2.2, is scheduled for release in the second part of January. ‚ÄčThis will be the last planned maintenance release for Version 18. The update will include refinements that increase the...
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  17. Printing Historical Timesheets

    Virtual TimeClock makes it easy to view, print or save old timesheets or any other report. This brief article will outline the steps to changing report dates, which can be used to view previous pay...
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  18. Server Cannot be Autodiscovered

    On rare occasions, Network Edition employee time clock users may come across a message in the Server Manager that says Server cannot be auto discovered by clients. When auto discovery is unavailable, new client installations will need...
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  19. Concurrent Connection Limits on Windows and Mac

    Windows and macOS desktop operating systems limit the number of other computers that can simultaneously connect to a given computer. From time to time, we hear from a Network Edition user experiencing connection difficulties related...
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  20. Command Line Tool is Not Available Message

    We occasionally hear from Virtual TimeClock 18 users who are receiving an error message when their computer checks for software updates. In this article we'll explain what causes the error message and how to fix...
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  21. Port Mapping on Apple AirPort Extreme

    Many Mac users enjoy using Apple's AirPort Extreme wireless router for integrated Internet connectivity in the office. Below is a simple guide for setting up a port map (i.e. port forward) on an AirPort Extreme router. ...
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  22. Prevent Managers from Editing Their Timecards

    From time to time, we hear from time clock administrators who want to give managers the ability to edit timecards for the employees they manage, but do not want managers to edit their own punch...
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  23. 5 Ways to Prevent Unauthorized Overtime

    Virtual TimeClock provides many options for preventing unwanted and unauthorized overtime. Unwanted overtime is a concern for many businesses, and can be easily avoided with the proper company policies and the right time tracking software....
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  24. 2018 End-of-Year Time Clock Checklist

    To help you prepare for the new year, we've put together the following guide that covers helpful time clock and payroll-related changes that may impact your business. Wage Changes Minimum wages are changing for some...
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  25. Backing Up with iCloud

    If you are using Virtual TimeClock on a Mac computer, backing up your time clock database to iCloud Drive is a simple, free way to ensure you won't lose valuable time clock data in the event...
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