Support Blog

  1. Error 11: Disk Image is Malformed

    In very rare cases you may come across an Error 11 message in your Virtual TimeClock software. An Error 11 means that your time clock database has been corrupted and you will not be able to...
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  2. I Can't Close My Payroll Period

    Every once in a while, we hear from new TimeClock users who are having a hard time closing their payroll period at the end of the pay cycle. In this article we'll cover the top 3...
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  3. Resetting Virtual TimeClock Preferences

    When upgrading or downgrading between several versions of Virtual TimeClock, in rare instances unexpected program behavior or crashing can occur. This is most often the result of an incompatible program preferences file. Deleting your TimeClock...
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  4. Cannot Connect to the TimeClock Service

    If your TimeClock clients are not connecting, you may receive a message in your TimeClock Server Manager program stating Cannot connect to the TimeClock Service. This message means that your Server Manager computer has been...
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  5. Upcoming Release - Version 18.2.2

    Our next software update, Version 18.2.2, is scheduled for release in the second part of January. ‚ÄčThis will be the last planned maintenance release for Version 18. The update will include refinements that increase the...
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  6. Printing Historical Timesheets

    Virtual TimeClock makes it easy to view, print or save old timesheets or any other report. This brief article will outline the steps to changing report dates, which can be used to view previous pay...
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  7. Server Cannot be Autodiscovered

    On rare occasions, Network Edition employee time clock users may come across a message in the Server Manager that says Server cannot be auto discovered by clients. When auto discovery is unavailable, new client installations will need...
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  8. Concurrent Connection Limits on Windows and Mac

    Windows and macOS desktop operating systems limit the number of other computers that can simultaneously connect to a given computer. From time to time, we hear from a Network Edition user experiencing connection difficulties related...
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  9. Command Line Tool is Not Available Message

    We occasionally hear from Virtual TimeClock 18 users who are receiving an error message when their computer checks for software updates. In this article we'll explain what causes the error message and how to fix...
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  10. Port Mapping on Apple AirPort Extreme

    Many Mac users enjoy using Apple's AirPort Extreme wireless router for integrated Internet connectivity in the office. Below is a simple guide for setting up a port map (i.e. port forward) on an AirPort Extreme router. ...
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  11. Prevent Managers from Editing Their Timecards

    From time to time, we hear from time clock administrators who want to give managers the ability to edit timecards for the employees they manage, but do not want managers to edit their own punch...
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  12. 5 Ways to Prevent Unauthorized Overtime

    Virtual TimeClock provides many options for preventing unwanted and unauthorized overtime. Unwanted overtime is a concern for many businesses, and can be easily avoided with the proper company policies and the right time tracking software....
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  13. 2018 End-of-Year Time Clock Checklist

    To help you prepare for the new year, we've put together the following guide that covers helpful time clock and payroll-related changes that may impact your business. Wage Changes Minimum wages are changing for some...
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  14. Backing Up with iCloud

    If you are using Virtual TimeClock on a Mac computer, backing up your time clock database to iCloud Drive is a simple, free way to ensure you won't lose valuable time clock data in the event...
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  15. Adding Paid Holidays to Employee Timecards

    As we move into a busy holiday season, this is a good time to review how to quickly add paid holidays to employee timecards. Unlike other types of PTO, paid holidays do not normally have...
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  16. Automatic Updates Not Working as Expected

    If your automatic software update is not working as expected, review this brief article to find out how to finish installing your software update.   How do I update? When your update fails to install,...
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  17. Employee Timecard Approval Disappeared

    If you've been using the Electronic Timecard Approval for employee timecards, and workers are suddenly unable to see the approval option on their timecard, it's possible the report settings for your default timecard have been...
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  18. Changing Text Size on the In & Out Board

    Virtual TimeClock allows you customize not only the columns that are displayed on the In & Out Board interface, but also the size of the text. This brief article will explain how to quickly change...
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  19. "Windows Protected Your PC" Install Message

    If you are installing Virtual TimeClock on a Windows 10 computer, you may get a message stating: "Windows Defender SmartScreen prevented an unrecognizable app from starting. Running this app might put your PC at risk."  Installing Virtual...
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  20. Upcoming Release - Version 18.2.1

    We introduced automatic software updates for Virtual TimeClock in Version 18. Since then, several of our Network Edition users have requested advance notice of software releases so they can be better prepared to roll out...
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  21. Virtual TimeClock on macOS Mojave

    On September 24th, Apple released their latest operating system macOS 10.14 - codenamed Mojave. This release includes a several minor new features and a handful of technology updates. As has come to be expected, Mojave...
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  22. Daylight Saving Time Changes November 4

    It’s that time of year again when most of us 'fall back' by turning our clocks back an hour when Daylight Saving Time ends on Sunday, November 4, 2018. There are several states and territories in...
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  23. Payroll vs Job Costing Wages

    Occasionally we hear from a customer who is comparing Virtual TimeClock gross wages with their payroll gross wages and finding small differences. In this short article we'll cover why this discrepancy exists and how to...
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  24. Problem Selecting Network Folder for Backups

    Windows users occasionally have issues when trying to schedule Virtual TimeClock backups to a network folder. If you've mapped a network folder and the folder is available in the File Explorer but is not visible when selecting a...
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  25. Automatic Time Deductions & Additions

    We occasionally receive calls from customers asking how to handle unpaid lunches for employees that come into the office in the morning, clock in, and then leave the office for the day. The employees don’t...
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