Support Blog

  1. 2018 End-of-Year Time Clock Checklist

    To help you prepare for the new year, we've put together the following guide that covers helpful time clock and payroll-related changes that may impact your business. Wage Changes Minimum wages are changing for some...
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  2. Backing Up with iCloud

    If you are using Virtual TimeClock on a Mac computer, backing up your time clock database to iCloud Drive is a simple, free way to ensure you won't lose valuable time clock data in the event...
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  3. Setting the Time Clock Workweek

    In Virtual TimeClock, the workweek start day is a global time setting that tells your time clock software when to start calculating weekly overtime. The most common setting for businesses is 'Monday' - which means...
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  4. Adding Paid Holidays to Employee Timecards

    As we move into a busy holiday season, this is a good time to review how to quickly add paid holidays to employee timecards. Unlike other types of PTO, paid holidays do not normally have...
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  5. Automatic Updates Not Working as Expected

    If your automatic software update is not working as expected, review this brief article to find out how to finish installing your software update.   How do I update? When your update fails to install,...
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  6. Employee Timecard Approval Disappeared

    If you've been using the Electronic Timecard Approval for employee timecards, and workers are suddenly unable to see the approval option on their timecard, it's possible the report settings for your default timecard have been...
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  7. Changing Text Size on the In & Out Board

    Virtual TimeClock allows you customize not only the columns that are displayed on the In & Out Board interface, but also the size of the text. This brief article will explain how to quickly change...
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  8. "Windows Protected Your PC" Install Message

    If you are installing Virtual TimeClock on a Windows 10 computer, you may get a message stating: "Windows Defender SmartScreen prevented an unrecognizable app from starting. Running this app might put your PC at risk."  Installing Virtual...
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  9. Upcoming Release - Version 18.2.1

    We introduced automatic software updates for Virtual TimeClock in Version 18. Since then, several of our Network Edition users have requested advance notice of software releases so they can be better prepared to roll out...
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  10. Virtual TimeClock on macOS Mojave

    On September 24th, Apple released their latest operating system macOS 10.14 - codenamed Mojave. This release includes a several minor new features and a handful of technology updates. As has come to be expected, Mojave...
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  11. Daylight Saving Time Changes November 4

    It’s that time of year again when most of us 'fall back' by turning our clocks back an hour when Daylight Saving Time ends on Sunday, November 4, 2018. There are several states and territories in...
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  12. Problem Selecting Network Folder for Backups

    Windows users occasionally have issues when trying to schedule Virtual TimeClock backups to a network folder. If you've mapped a network folder and the folder is available in the File Explorer but is not visible when selecting a...
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  13. Automatic Time Deductions & Additions

    We occasionally receive calls from customers asking how to handle unpaid lunches for employees that come into the office in the morning, clock in, and then leave the office for the day. The employees don’t...
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  14. Automatic Time Additions in Version 18.2

    Virtual TimeClock Version 18 Release 2 introduced new Automatic Time Additions to compliment the existing auto time deductions feature. Automatic Time Additions can be used to automatically add time to an employee's timecard. Adding time can...
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  15. New ADP Workforce Now Payroll Integration

    One of the new features in Virtual TimeClock 18 Release 2 is payroll integration for ADP Workforce Now®1. Workforce Now has continued to be a popular payroll solution for our customers, so we're happy to...
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  16. Virtual TimeClock 18 Release 2

    Virtual TimeClock 18 Release 2 shipped on July 18, 2018. In our mid-year Virtual TimeClock release you'll find: New Payroll integration with for ADP Workforce Now®1. New Automatic Time Additions feature. Over two dozen program enhancements and minor bug fixes...
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  17. What is an Internet Time Server?

    One of the most important settings for any time clock software is the timestamp source that will be used when recording daily timecard punches. Virtual TimeClock allows administrators to choose the source for the timestamp...
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  18. Backing Up to Dropbox

    It's easy to overlook the importance of backing up your Virtual TimeClock database. Backing up files to Dropbox is a simple, safe and reliable way to make sure you always have a copy of your...
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  19. Backing Up to Google Drive

    Backing up your Virtual TimeClock database to Google Drive is a simple, free way to ensure you won't lose valuable time clock data in the event of a stolen, lost or broken computer. Keep reading for...
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  20. Automatically Open Virtual TimeClock on Startup

    Many users find it helpful to have Virtual TimeClock automatically launch itself when a user turns on their computer. This is especially useful for reminding users to clock in for the day. In this blog...
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  21. Renaming TimeClock Client Computers

    For Network Edition users, one of the unexpected results of renaming computers can be the Unable to obtain a client license message. This often happens when an IT person, performing routine maintenance, renames an office computer...
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  22. Tracking Summer Vacations with Virtual TimeClock

    Summer is upon us once again! The kids are out of school and you may be making final preparations for summer vacations. Though vacations are highly anticipated, they often disrupt office operations and require the...
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  23. Tracking Seasonal Worker's Hours with Virtual TimeClock

    Virtual TimeClock is an excellent tool to track all your employee hours, including part-time, full-time, and even your seasonal workers. Many of our customers have temporary workers coming in for the season. This blog will...
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  24. User "Clock In" is Missing

    Occasionally we get a support call from a Virtual TimeClock user who reports that an employee who was on the clock returned to the time clock to punch out to find that they had already been clocked...
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  25. My Activity Report is Missing Hours

    Running historical job costing reports is an important administrative task for companies that use the Activities feature. Before running historical reports, it's important to understand how Activity reporting works to get the totals you need. Keep...
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