Support Blog

  1. Are Your Time Cards Slowing Down?

    We sometimes hear from customers who are having speed issues with their time clock. Here's a recent example. They’ve been using the Virtual TimeClock Network Edition for about 4 months to keep track of time...
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  2. Reopening a Closed Payroll Period

    If a payroll period is closed early, any new time clock entries for the closed period are recorded but not totaled when employee timecards are printed. Which is great because employees can still use the...
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  3. Employee Time Card Signatures

    For those of you that print out your employee timecards and have employees sign off on them, you've probably noticed the text above the employee signature line. The default text states: "I certify that these hours...
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  4. Understanding Time Clock Security

    The key to time clock security is enabling password protection. Once password protection is turned on, you can adjust the security settings to suit your own needs. For example, you can prevent timecards from being...
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  5. Lion Time Clock Upgrades

    If you've upgraded your time clock server computer to OS 10.7 Lion and the daemon shows as stopped, then you need to upgrade your time clock software to Virtual TimeClock '11 Release 2. The Basic,...
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  6. Employee Timecard Report Dates

    Have you ever noticed that when you print employee timecards for payroll that you have to change the current period dates? That's because you haven't been closing your payroll periods. The Date Range popup menu...
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  7. Customizing Time Clock Report Dates

    The Report Writer is a great tool for customizing the different timecard reports that are built into your time clock software, or for creating new ones. You can change report options, formatting, and even what...
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  8. Troubleshooting Overtime

    We've talked recently about how to track down missing overtime on your employee time cards. The steps went something like this: Check employee overtime assignments Check overtime rule configuration Check employee salary type Check the...
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  9. Remote Connectivity Made Easy

    Connecting time clocks at different locations can be intimidating for many people. Especially when you start talking about static IPs, router config, and WAN addresses. Here's a little two-step process you can use to start...
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  10. Windows Backup Failing?

    Virtual TimeClock has an easy-to-use backup utility that allows you to schedule automatic backups that will ensure you've got a current copy of your time clock data should disaster strike. However, your backup may fail...
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  11. Missing Overtime?

    Many new users contact us right after running their first payroll because no overtime has been calculated on their employee time cards. If that's happened to you, here are the time clock software settings you...
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  12. Need a Static IP Address?

    We occasionally chat with customers who can't get a static IP address from their Internet service provider (ISP). Usually, it's because they're in a remote area where static IP service isn't offered. Without getting too...
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  13. How To Track Late Employees

    Employee tardiness can be a real source of frustration for business owners and managers. Very few employees are likely to mark themselves as late when filling out paper time sheets. That's why time clock software...
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  14. Tracking On Call Hours

    We often get asked how to force certain hours to be overtime. In many companies, employees get paid a premium when performing duties after hours or when they're on call. That's easy to do when...
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  15. Creating Individual Time Clocks

    Virtual TimeClock Network Edition offers tremendous flexibility for deploying your time clock software. Businesses typically set up their time clocks as either group time clock stations or individual time clocks. A group time clock is...
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  16. Showing Wages On Employee Timecards

    It's no secret that Virtual TimeClock is a great tool for tracking employee time and attendance. But did you know that you can view worker wages on employee timecards? You might want wage information on...
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  17. Managing Employee Vacation Requests

    Virtual TimeClock has a pretty robust leave module that allows you to keep track of how much vacation time employees have earned and used. We hope to build upon this in a future version of...
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  18. Leave Award Anniversaries

    When talking about leave benefits, it's important to define the different terms and phrases involved. For example, a 'benefit year' could be based on the calendar year, a year from an employee's hire date, or...
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  19. Time Clocks At Multiple Locations

    There are a couple of options when deciding how to deploy time clock software at multiple business locations. There's really no right or wrong answer, it just depends on your business needs and how you...
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  20. Different Pay Rates for Different Jobs

    It's not unusual for employers to pay workers a different wage based on the job they're performing. A common example occurs in the restaurant business. An employee may get paid a different wage depending on...
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  21. Changing Time and Date Formats in Windows

    No matter where you're at in the world, it's almost guaranteed you see things in a slightly different way than everybody else. There are regional variations for how we view time, dates, and even currency....
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  22. Setting a 24 Hour Clock on Mac

    We often get asked how to change Virtual TimeClock to display in military time, or a 24 hour clock. It's easy to to do once you know how your time clock software renders time. Virtual...
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  23. Employees Come and Go

    Employees come and employees go, that's just the nature of business. Virtual TimeClock has an elegant solution for staying on top of old employee records. Changing a user's employment status is sometimes overlooked as an...
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  24. New Leave Categories and Worker Leave Reports

    Virtual TimeClock allows you to set up as many different leave categories as you want, both paid and unpaid. This allows you to customize your time clock software to meet the attendance tracking needs of...
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  25. Disabling and Setting Default Activities

    Since all time clock entries are recorded with an activity, employees can assign time to specific tasks, jobs, projects, functions, or locations. This makes it easy to track the status of your employees with the...
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