Support Blog

  1. Individual Employee Time Clocks

    Over the last several time clock software releases, we've greatly simplified the way individual employee computer workstations get set up as personal time clocks by adding a display group interface that does all the work...
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  2. Assigning Time Clock Interfaces

    The user status window is where employees start work, stop work, start a new activity, open their mailbox, or print their timecard. Employees can open their user status window by using several different interfaces, depending...
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  3. Time Clock Software Managers

    In older versions of Virtual TimeClock, managers would need to belong to a display group in order to be a manager of a display group. This meant they'd need to have their user name listed...
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  4. Multiple Time Zones

    Virtual TimeClock Network Edition is the perfect solution for offices in different time zones needing a centralized time clock system. The time used when punching in and out is usually provided by the time clock...
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  5. Citrix Load Balancing

    A load balancer is responsible for directing network traffic among multiple servers hosting the same applications. By balancing requests across multiple servers, a load balancer prevents any one server from becoming a single point of...
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  6. Premium Pay After Midnight

    Some businesses pay a wage premium to employees whose shift takes them past midnight. Virtual TimeClock does allow you to set a shift differential, but it applies to the entire shift and not just part...
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  7. Time Clock Database Errors

    Virtual TimeClock uses a SQL database engine that is compact, fast, and extremely reliable. The only time we ever hear of database issues is when a hard disk starts to fail. Even then, most of...
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  8. Moving Time Clock Clients

    When running the Virtual TimeClock Network Edition, there are times when a client time clock may need to be moved to another computer. This could be due to a number of reasons, like the computer...
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  9. Clocking In Before Payroll Period Is Closed

    I had an interesting call from a new customer the other day. He was worried because they hadn't closed the payroll period yet but employees were already clocking in under the new period. I told...
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  10. Tracking Flexi-Time

    Flexi-time in some parts of the world usually refers to accumulated overtime hours that an employee can build up and exchange for the equivalent amount of time off. Basically, you need to keep track of...
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  11. Tracking Timecard Changes

    Virtual TimeClock keeps a record of events caused by both system and user activity. It automatically keeps track of when administration is turned on, when modifications to employee timecards are made, when manual and leave...
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  12. Port Forwarding on Netopia

    It's easy to set up Virtual TimeClock at multiple office locations or even connect to your time clock from home or when you're on the road. As long as you've got an Internet connection, no...
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  13. Selecting Report People & Dates

    One of the first changes you’ll notice when viewing reports in Virtual TimeClock ‘13 is that you’re not asked ahead of time to pick what users and dates you want to run the report for....
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  14. Does Paid Leave Count Towards Weekly Overtime?

    We often get asked if paid leave counts toward weekly overtime calculations. Well, that depends on whether you want it to or not. By default, any paid leave time (vacation, sick time, holidays, etc.) does...
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  15. Tracking Attendance for Salaried Employees

    There are a number of reasons you may want to have your salaried employees use your time clock software. We've talked about them before in past time clock support blogs. Some businesses want salaried employees...
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  16. Viewing Time Clock User Passwords

    The ability to view user passwords was removed in Virtual TimeClock ‘12 because we had a number of educational and governmental agencies that were failing security audits because of it. We’ve found that employees who...
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  17. Missing Timecard Entries?

    If you're running employee timecards and get a message that "No entries were found matching your selection request" then there are a couple of things to check before concluding that the timecard entries are missing....
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  18. Decimal Rounding

    When new time clock software users discover 'missing minutes' on their employee time cards, they are often surprised (and sometimes skeptical) to be told the minutes only appear to be missing. The answer to the...
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  19. Using Messaging Without Punching In

    In older versions of Virtual TimeClock, if managers or time clock administrators wanted to use messaging then they needed to have their name listed in the in/out list of the main time clock window. This...
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  20. Departments vs. Display Groups

    When new users are setting up their time clock software for the first time, they often wonder about the difference between departments and display groups. They're both ways to group employees, but there are some...
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  21. Tracking Comp Time

    What is comp time? Comp (compensatory) time is an alternate way of rewarding overtime work. Instead of paying an hourly employee time-and-a-half for working extra hours, employers would give them an hour and a half...
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  22. Importing QuickBooks® Users

    We introduced time clock payroll integration with QuickBooks®1 earlier this year with Virtual TimeClock '12. It does require a one-time setup before you export your first round of employee hours for payroll processing. Importing your...
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  23. Turning On Time Clock Administration

    In order to access the administrative functions of Virtual TimeClock, both managers and time clock administrators need to enable administration mode. Administration mode allows managers and administrators to modify timecards, add entries, view reports and make...
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  24. Time Clock Software Printing Problems

    A couple times a year we talk to time clock software users who are having trouble printing their employee timecards, or the timecards print but the format isn't correct, or they're just getting gibberish instead...
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  25. Adding Admin Users to Time Clock Display Groups

    Some time clock administrators need to use the time clock software for more than just performing administrative functions. For example, they may need to keep track of time spent on different projects, jobs, or activities....
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