Support Blog

  1. Time Clock Database Errors

    Virtual TimeClock uses a SQL database engine that is compact, fast, and extremely reliable. The only time we ever hear of database issues is when a hard disk starts to fail. Even then, most of...
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  2. Moving Time Clock Clients

    When running the Virtual TimeClock Network Edition, there are times when a client time clock may need to be moved to another computer. This could be due to a number of reasons, like the computer...
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  3. Clocking In Before Payroll Period Is Closed

    I had an interesting call from a new customer the other day. He was worried because they hadn't closed the payroll period yet but employees were already clocking in under the new period. I told...
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  4. Tracking Flexi-Time

    Flexi-time in some parts of the world usually refers to accumulated overtime hours that an employee can build up and exchange for the equivalent amount of time off. Basically, you need to keep track of...
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  5. Tracking Timecard Changes

    Virtual TimeClock keeps a record of events caused by both system and user activity. It automatically keeps track of when administration is turned on, when modifications to employee timecards are made, when manual and leave...
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  6. Port Forwarding on Netopia

    It's easy to set up Virtual TimeClock at multiple office locations or even connect to your time clock from home or when you're on the road. As long as you've got an Internet connection, no...
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  7. Selecting Report People & Dates

    One of the first changes you’ll notice when viewing reports in Virtual TimeClock ‘13 is that you’re not asked ahead of time to pick what users and dates you want to run the report for....
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  8. Does Paid Leave Count Towards Weekly Overtime?

    We often get asked if paid leave counts toward weekly overtime calculations. Well, that depends on whether you want it to or not. By default, any paid leave time (vacation, sick time, holidays, etc.) does...
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  9. Tracking Attendance for Salaried Employees

    There are a number of reasons you may want to have your salaried employees use your time clock software. We've talked about them before in past time clock support blogs. Some businesses want salaried employees...
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  10. Viewing Time Clock User Passwords

    The ability to view user passwords was removed in Virtual TimeClock ‘12 because we had a number of educational and governmental agencies that were failing security audits because of it. We’ve found that employees who...
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  11. Missing Timecard Entries?

    If you're running employee timecards and get a message that "No entries were found matching your selection request" then there are a couple of things to check before concluding that the timecard entries are missing....
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  12. Decimal Rounding

    When new time clock software users discover 'missing minutes' on their employee time cards, they are often surprised (and sometimes skeptical) to be told the minutes only appear to be missing. The answer to the...
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  13. Using Messaging Without Punching In

    In older versions of Virtual TimeClock, if managers or time clock administrators wanted to use messaging then they needed to have their name listed in the in/out list of the main time clock window. This...
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  14. Departments vs. Display Groups

    When new users are setting up their time clock software for the first time, they often wonder about the difference between departments and display groups. They're both ways to group employees, but there are some...
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  15. Tracking Comp Time

    What is comp time? Comp (compensatory) time is an alternate way of rewarding overtime work. Instead of paying an hourly employee time-and-a-half for working extra hours, employers would give them an hour and a half...
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  16. Importing QuickBooks® Users

    We introduced time clock payroll integration with QuickBooks®1 earlier this year with Virtual TimeClock '12. It does require a one-time setup before you export your first round of employee hours for payroll processing. Importing your...
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  17. Turning On Time Clock Administration

    In order to access the administrative functions of Virtual TimeClock, both managers and time clock administrators need to enable administration mode. Administration mode allows managers and administrators to modify timecards, add entries, view reports and make...
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  18. Time Clock Software Printing Problems

    A couple times a year we talk to time clock software users who are having trouble printing their employee timecards, or the timecards print but the format isn't correct, or they're just getting gibberish instead...
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  19. Adding Admin Users to Time Clock Display Groups

    Some time clock administrators need to use the time clock software for more than just performing administrative functions. For example, they may need to keep track of time spent on different projects, jobs, or activities....
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  20. Definition of Workweek

    All employees covered under FLSA (Fair Labor Standards Act) must receive overtime pay for hours worked over 40 in a workweek. So what defines a workweek? Well, the FLSA defines an employee's workweek as "a...
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  21. Understanding Payroll Cycles

    Virtual TimeClock is pretty flexible when it comes to defining payroll cycles. You can set your payroll frequency (how often you get paid) to weekly, biweekly, semi-monthly, or monthly. This covers the payroll needs for...
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  22. Changing Time Clock Display Groups

    Changing time clock display groups in Virtual TimeClock '12 Network Edition is easy once you know where to look. You may need to change display groups because you want certain networked time clocks to use...
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  23. Add Bonus Days with Leave Carryover

    Are you looking for a way to give employees extra vacation or bonus days? Using carryover hours is a great way to handle that situation. Since each leave award category in your time clock software...
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  24. Making Time Clock Activities Inactive

    You already know Virtual TimeClock is the best time and attendance system for keeping track of employee hours for payroll. But it's also a great tool for tracking time spent on different projects, jobs, or...
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  25. Clock Out Even Faster

    Out memos are temporary notes that are left when an employee stops working and are not included on employee timecards. Multiple out memos are great when using the time clock's in/out board interface but not...
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