Support Blog

  1. Help Us Help You

    Virtual TimeClock users typically contact technical support either because something isn’t working right (support) or they just don’t understand how it's supposed to work (training). Redcort Software technical support team members know that when you...
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  2. Are Your Time Cards Slowing Down?

    We sometimes hear from customers who are having speed issues with their time clock. Here's a recent example. They’ve been using the Virtual TimeClock Network Edition for about 4 months to keep track of time...
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  3. Lion Time Clock Upgrades

    If you've upgraded your time clock server computer to OS 10.7 Lion and the daemon shows as stopped, then you need to upgrade your time clock software to Virtual TimeClock '11 Release 2. The Basic,...
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  4. Employee Timecard Report Dates

    Have you ever noticed that when you print employee timecards for payroll that you have to change the current period dates? That's because you haven't been closing your payroll periods. The Date Range popup menu...
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  5. Customizing Time Clock Report Dates

    The Report Writer is a great tool for customizing the different timecard reports that are built into your time clock software, or for creating new ones. You can change report options, formatting, and even what...
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  6. Need a Static IP Address?

    We occasionally chat with customers who can't get a static IP address from their Internet service provider (ISP). Usually, it's because they're in a remote area where static IP service isn't offered. Without getting too...
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  7. How To Track Late Employees

    Employee tardiness can be a real source of frustration for business owners and managers. Very few employees are likely to mark themselves as late when filling out paper time sheets. That's why time clock software...
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  8. Tracking On Call Hours

    We often get asked how to force certain hours to be overtime. In many companies, employees get paid a premium when performing duties after hours or when they're on call. That's easy to do when...
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  9. Managing Employee Vacation Requests

    Virtual TimeClock has a pretty robust leave module that allows you to keep track of how much vacation time employees have earned and used. We hope to build upon this in a future version of...
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  10. Time Clocks At Multiple Locations

    There are a couple of options when deciding how to deploy time clock software at multiple business locations. There's really no right or wrong answer, it just depends on your business needs and how you...
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  11. Different Pay Rates for Different Jobs

    It's not unusual for employers to pay workers a different wage based on the job they're performing. A common example occurs in the restaurant business. An employee may get paid a different wage depending on...
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  12. New Leave Categories and Worker Leave Reports

    Virtual TimeClock allows you to set up as many different leave categories as you want, both paid and unpaid. This allows you to customize your time clock software to meet the attendance tracking needs of...
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  13. Keeping Your In/Out Board Current

    The advantage of using your employee time clock system as your office in/out board is that the status of each employee is already being recorded as they clock in and out or change activities throughout...
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  14. Upgrading Pro to Network Edition

    I hope your business is thriving despite these tough economic times. If you do need to hire more employees, your Virtual TimeClock software will scale right alongside the growth of your business. If you're running...
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  15. Military vs. Decimal Time Display

    I often talk with customers who use the phrase 'military time' to describe how they want total hours to be displayed on their timecard reports. After a little more discussion, I realize they are using...
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  16. Clearing Employee Schedules

    Using shifts and employee schedules is a great way to control employee overtime by setting clock in and clock out restrictions. Shifts can be assigned to each employee for each day of the week. This...
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  17. Using Time Clock Software as In/Out Board

    One of the powerful features that makes Virtual TimeClock much more than a punch clock replacement is its use as a virtual in/out board. It's easy to tell what activity employees are working on while...
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  18. Upgrading to Virtual TimeClock '11

    If you're already running Virtual Timeclock '09 or '10, the upgrade process to Virtual TimeClock '11 is really quite straight forward. There are a couple of things to keep in mind before starting the upgrade...
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  19. Troubleshooting Remote Computer Time Clocks

    Just like time clock clients can connect to the time clock server software over the local area network, remote clients can connect to the time clock server over the Internet to provide the same employee...
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  20. Time Clock Clients Not Refreshing

    The beauty of networked computer time clock software is that the status of each employee is instantly available on every time clock, in real time. This means if I clock out using the employee time...
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  21. Virtual TimeClock '11 Sneak Peek with Pictures!

    Last month I was able to bring you some information regarding the new shifts feature in Virtual TimeClock '11. Well, this week I was able to get something even better. I think you're going to...
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  22. Requesting New Time Clock Features

    Have you ever wished a software program could do more? Software developers love user feedback, and we're no exception. Messaging, leave & attendance tracking, timecard notes and payroll integration are just a few examples of...
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  23. Time Clock Software Error 13 and 14

    Virtual TimeClock uses an efficient, fast and reliable SQL database engine. This means data corruption is virtually non-existent. However, hardware failure can certainly influence the integrity of your payroll time clock. That's why it's so...
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  24. Virtual TimeClock '11 Sneak Peek

    Engineering has been hard at work on Virtual TimeClock '11. This week I was able to sneak a peek at some of the new features. I must say that I'm very excited because this release...
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  25. Time Clock In/Out Board Software

    I love the way the main time clock window functions as a virtual in/out board. It makes it so easy to know who's in, who's out, who's on break, and who's at lunch. Here are...
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