Support Blog

  1. TimeClock Clients Can't Connect

    If you can't connect to the Virtual TimeClock Server, it's likely due to one or more of the following issues: The Virtual TimeClock Server is not installed or not running. Launch Virtual TimeClock Server and...
    Read more
  2. Out of Licenses Message

    If you receive an 'Out of licenses' message when connecting your time clock client, it's probably because you've got a new computer or you tried to move your time clock client to a different computer. Virtual...
    Read more
  3. Version 5 Time Clock Upgrade

    We still occasionally have customers upgrading from version 5 of Virtual TimeClock. If that's you, then you'll need to download the separate version 5 time clock data converter from the website. It takes about 30...
    Read more
  4. Time Clock Departments

    Virtual TimeClock makes it easy to assign users to departments so you can generate reports with departmental totals for hours and wages. In fact, your time clock program already has built-in reports that separate hours...
    Read more
  5. Importing New Time Clock Employees

    ​You can import your new users into your employee time clock software by either creating a comma separated value (CSV) text file or exporting your employee list from QuickBooks®1. Let's talk about importing a CSV...
    Read more
  6. Setting Up Manager Security

    Virtual TimeClock has a pretty sophisticated 3-tiered security system. At the top of the tier you have time clock administrators, who have unlimited access to everything in the time clock program. On the bottom tier,...
    Read more
  7. Tracking Labor Costs at Different Locations

    Do you use a time clock at different stores or office locations? Do you need to keep track of how much time employees spend at each of your locations? If the answer to either of...
    Read more
  8. How to Import QuickBooks® Time Clock Users

    Rather than having to maintain two separate entry points when you hire new employees, Virtual TimeClock allows you to import QuickBooks®1 time clock users. This means you only have to enter the new employee information...
    Read more
  9. Port Forwarding

    In order to use Virtual TimeClock at different locations over the Internet, there are a couple of one-time setup steps that need to be completed. Static IP address First, have your Internet service provider (ISP)...
    Read more
  10. In/Out Board Display Columns

    ​If you're using the In/Out Board interface with your time clock software, there's an additional configuration setting that allows you to set what list columns get displayed. The columns you can optionally remove are Entry...
    Read more
  11. Does Your Time Clock Admin Need to Punch In and Out?

    When you first create your time clock software company database, you're also required to create an administrative user account. This time clock administrator account is not automatically added to the time clock list for punching...
    Read more
  12. Tracking HR Compliance and Employee Discipline

    Employee time clock software is a great way to keep track of your employee HR compliance and discipline issues. You can centralize just about any kind of employee related information. This includes things like wage...
    Read more
  13. Registering Networked Time Clocks

    Virtual TimeClock Network Edition is a client-server based time clock system that allows you to run time clocks on multiple computers. Licensing is based on the number of computers that need to run the time...
    Read more
  14. Time Clock for Second Location

    Growth is a good thing, especially if it means your business is expanding. Virtual Time Clock is flexible enough to grow with your business. I often talk to business owners who are opening a second...
    Read more
  15. Rest and Meal Period Confirmation

    Virtual TimeClock allows you to customize the signature line text on your employee time cards to specifically address your legal responsibilities as an employer. Here are some examples time clock software customers have shared with...
    Read more
  16. Electronically Sign Time Cards with Preview

    Virtual TimeClock allows you to save employee time cards as a PDF so you can store them electronically or email them as an attachment. Mac OS X Preview will even let you electronically sign PDFs....
    Read more
  17. Electronically Sign Time Cards with Adobe

    Saving employee time cards as a PDF makes it easy to store them electronically or email as an attachment to managers or your payroll processor. Adobe Reader X will even allow you to electronically sign...
    Read more
  18. Semi-Monthly Payroll Periods

    It's easy to confuse payroll period end dates with pay days. We talk to a lot of time clock software users that are doing all kinds of gymnastics because their payroll period ends on the...
    Read more
  19. Setting Custom Time Card Dates

    Most of your employee time card reports will default to the date range of the current payroll period. The only time this wouldn't be true is if you haven't been closing your payroll periods. Sometimes...
    Read more
  20. Individual Employee Time Clocks

    Over the last several time clock software releases, we've greatly simplified the way individual employee computer workstations get set up as personal time clocks by adding a display group interface that does all the work...
    Read more
  21. Assigning Time Clock Interfaces

    The user status window is where employees start work, stop work, start a new activity, open their mailbox, or print their timecard. Employees can open their user status window by using several different interfaces, depending...
    Read more
  22. Time Clock Software Managers

    In older versions of Virtual TimeClock, managers would need to belong to a display group in order to be a manager of a display group. This meant they'd need to have their user name listed...
    Read more
  23. Multiple Time Zones

    Virtual TimeClock Network Edition is the perfect solution for offices in different time zones needing a centralized time clock system. The time used when punching in and out is usually provided by the time clock...
    Read more
  24. Citrix Load Balancing

    A load balancer is responsible for directing network traffic among multiple servers hosting the same applications. By balancing requests across multiple servers, a load balancer prevents any one server from becoming a single point of...
    Read more
  25. Premium Pay After Midnight

    Some businesses pay a wage premium to employees whose shift takes them past midnight. Virtual TimeClock does allow you to set a shift differential, but it applies to the entire shift and not just part...
    Read more