Support Blog

  1. Rest and Meal Period Confirmation

    Virtual TimeClock allows you to customize the signature line text on your employee time cards to specifically address your legal responsibilities as an employer. Here are some examples time clock software customers have shared with...
    Read more
  2. Electronically Sign Time Cards with Preview

    Virtual TimeClock allows you to save employee time cards as a PDF so you can store them electronically or email them as an attachment. Mac OS X Preview will even let you electronically sign PDFs....
    Read more
  3. Electronically Sign Time Cards with Adobe

    Saving employee time cards as a PDF makes it easy to store them electronically or email as an attachment to managers or your payroll processor. Adobe Reader X will even allow you to electronically sign...
    Read more
  4. Semi-Monthly Payroll Periods

    It's easy to confuse payroll period end dates with pay days. We talk to a lot of time clock software users that are doing all kinds of gymnastics because their payroll period ends on the...
    Read more
  5. Setting Custom Time Card Dates

    Most of your employee time card reports will default to the date range of the current payroll period. The only time this wouldn't be true is if you haven't been closing your payroll periods. Sometimes...
    Read more
  6. Multiple Time Zones

    Virtual TimeClock Network Edition is the perfect solution for offices in different time zones needing a centralized time clock system. The time used when punching in and out is usually provided by the time clock...
    Read more
  7. Citrix Load Balancing

    A load balancer is responsible for directing network traffic among multiple servers hosting the same applications. By balancing requests across multiple servers, a load balancer prevents any one server from becoming a single point of...
    Read more
  8. Premium Pay After Midnight

    Some businesses pay a wage premium to employees whose shift takes them past midnight. Virtual TimeClock does allow you to set a shift differential, but it applies to the entire shift and not just part...
    Read more
  9. Time Clock Database Errors

    Virtual TimeClock uses a SQL database engine that is compact, fast, and extremely reliable. The only time we ever hear of database issues is when a hard disk starts to fail. Even then, most of...
    Read more
  10. Moving Time Clock Clients

    When running the Virtual TimeClock Network Edition, there are times when a client time clock may need to be moved to another computer. This could be due to a number of reasons, like the computer...
    Read more
  11. Clocking In Before Payroll Period Is Closed

    I had an interesting call from a new customer the other day. He was worried because they hadn't closed the payroll period yet but employees were already clocking in under the new period. I told...
    Read more
  12. Tracking Flexi-Time

    Flexi-time in some parts of the world usually refers to accumulated overtime hours that an employee can build up and exchange for the equivalent amount of time off. Basically, you need to keep track of...
    Read more
  13. Tracking Timecard Changes

    Virtual TimeClock keeps a record of events caused by both system and user activity. It automatically keeps track of when administration is turned on, when modifications to employee timecards are made, when manual and leave...
    Read more
  14. Port Forwarding on Netopia

    It's easy to set up Virtual TimeClock at multiple office locations or even connect to your time clock from home or when you're on the road. As long as you've got an Internet connection, no...
    Read more
  15. Selecting Report People & Dates

    One of the first changes you’ll notice when viewing reports in Virtual TimeClock ‘13 is that you’re not asked ahead of time to pick what users and dates you want to run the report for....
    Read more
  16. Does Paid Leave Count Towards Weekly Overtime?

    We often get asked if paid leave counts toward weekly overtime calculations. Well, that depends on whether you want it to or not. By default, any paid leave time (vacation, sick time, holidays, etc.) does...
    Read more
  17. Tracking Attendance for Salaried Employees

    There are a number of reasons you may want to have your salaried employees use your time clock software. We've talked about them before in past time clock support blogs. Some businesses want salaried employees...
    Read more
  18. Viewing Time Clock User Passwords

    The ability to view user passwords was removed in Virtual TimeClock ‘12 because we had a number of educational and governmental agencies that were failing security audits because of it. We’ve found that employees who...
    Read more
  19. Missing Timecard Entries?

    If you're running employee timecards and get a message that "No entries were found matching your selection request" then there are a couple of things to check before concluding that the timecard entries are missing....
    Read more
  20. Using Messaging Without Punching In

    In older versions of Virtual TimeClock, if managers or time clock administrators wanted to use messaging then they needed to have their name listed in the in/out list of the main time clock window. This...
    Read more
  21. Departments vs. Display Groups

    When new users are setting up their time clock software for the first time, they often wonder about the difference between departments and display groups. They're both ways to group employees, but there are some...
    Read more
  22. Tracking Comp Time

    What is comp time? Comp (compensatory) time is an alternate way of rewarding overtime work. Instead of paying an hourly employee time-and-a-half for working extra hours, employers would give them an hour and a half...
    Read more
  23. Turning On Time Clock Administration

    In order to access the administrative functions of Virtual TimeClock, both managers and time clock administrators need to enable administration mode. Administration mode allows managers and administrators to modify timecards, add entries, view reports and make...
    Read more
  24. Definition of Workweek

    All employees covered under FLSA (Fair Labor Standards Act) must receive overtime pay for hours worked over 40 in a workweek. So what defines a workweek? Well, the FLSA defines an employee's workweek as "a...
    Read more
  25. Add Bonus Days with Leave Carryover

    Are you looking for a way to give employees extra vacation or bonus days? Using carryover hours is a great way to handle that situation. Since each leave award category in your time clock software...
    Read more