Support Blog

  1. Hiding the In/Out Board

    There are times when the time clock in/out board may not be the desired method for your employees to clock in and out. For example, if you're using a group time clock, then you may...
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  2. TimeClock Clients Can't Connect

    If you can't connect to the Virtual TimeClock Server, it's likely due to one or more of the following issues: The Virtual TimeClock Server is not installed or not running. Launch Virtual TimeClock Server and...
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  3. Out of Licenses Message

    If you receive an 'Out of licenses' message when connecting your time clock client, it's probably because you've got a new computer or you tried to move your time clock client to a different computer. Virtual...
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  4. Version 5 Time Clock Upgrade

    We still occasionally have customers upgrading from version 5 of Virtual TimeClock. If that's you, then you'll need to download the separate version 5 time clock data converter from the website. It takes about 30...
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  5. Time Clock Departments

    Virtual TimeClock makes it easy to assign users to departments so you can generate reports with departmental totals for hours and wages. In fact, your time clock program already has built-in reports that separate hours...
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  6. Importing New Time Clock Employees

    ​You can import your new users into your employee time clock software by either creating a comma separated value (CSV) text file or exporting your employee list from QuickBooks®1. Let's talk about importing a CSV...
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  7. Tracking Labor Costs at Different Locations

    Do you use a time clock at different stores or office locations? Do you need to keep track of how much time employees spend at each of your locations? If the answer to either of...
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  8. How to Import QuickBooks® Time Clock Users

    Rather than having to maintain two separate entry points when you hire new employees, Virtual TimeClock allows you to import QuickBooks®1 time clock users. This means you only have to enter the new employee information...
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  9. Does Your Time Clock Admin Need to Punch In and Out?

    When you first create your time clock software company database, you're also required to create an administrative user account. This time clock administrator account is not automatically added to the time clock list for punching...
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  10. Tracking HR Compliance and Employee Discipline

    Employee time clock software is a great way to keep track of your employee HR compliance and discipline issues. You can centralize just about any kind of employee related information. This includes things like wage...
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  11. Time Clock for Second Location

    Growth is a good thing, especially if it means your business is expanding. Virtual Time Clock is flexible enough to grow with your business. I often talk to business owners who are opening a second...
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  12. Rest and Meal Period Confirmation

    Virtual TimeClock allows you to customize the signature line text on your employee time cards to specifically address your legal responsibilities as an employer. Here are some examples time clock software customers have shared with...
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  13. Electronically Sign Time Cards with Preview

    Virtual TimeClock allows you to save employee time cards as a PDF so you can store them electronically or email them as an attachment. Mac OS X Preview will even let you electronically sign PDFs....
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  14. Electronically Sign Time Cards with Adobe

    Saving employee time cards as a PDF makes it easy to store them electronically or email as an attachment to managers or your payroll processor. Adobe Reader X will even allow you to electronically sign...
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  15. Semi-Monthly Payroll Periods

    It's easy to confuse payroll period end dates with pay days. We talk to a lot of time clock software users that are doing all kinds of gymnastics because their payroll period ends on the...
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  16. Setting Custom Time Card Dates

    Most of your employee time card reports will default to the date range of the current payroll period. The only time this wouldn't be true is if you haven't been closing your payroll periods. Sometimes...
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  17. Multiple Time Zones

    Virtual TimeClock Network Edition is the perfect solution for offices in different time zones needing a centralized time clock system. The time used when punching in and out is usually provided by the time clock...
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  18. Citrix Load Balancing

    A load balancer is responsible for directing network traffic among multiple servers hosting the same applications. By balancing requests across multiple servers, a load balancer prevents any one server from becoming a single point of...
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  19. Premium Pay After Midnight

    Some businesses pay a wage premium to employees whose shift takes them past midnight. Virtual TimeClock does allow you to set a shift differential, but it applies to the entire shift and not just part...
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  20. Time Clock Database Errors

    Virtual TimeClock uses a SQL database engine that is compact, fast, and extremely reliable. The only time we ever hear of database issues is when a hard disk starts to fail. Even then, most of...
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  21. Moving Time Clock Clients

    When running the Virtual TimeClock Network Edition, there are times when a client time clock may need to be moved to another computer. This could be due to a number of reasons, like the computer...
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  22. Clocking In Before Payroll Period Is Closed

    I had an interesting call from a new customer the other day. He was worried because they hadn't closed the payroll period yet but employees were already clocking in under the new period. I told...
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  23. Tracking Flexi-Time

    Flexi-time in some parts of the world usually refers to accumulated overtime hours that an employee can build up and exchange for the equivalent amount of time off. Basically, you need to keep track of...
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  24. Tracking Timecard Changes

    Virtual TimeClock keeps a record of events caused by both system and user activity. It automatically keeps track of when administration is turned on, when modifications to employee timecards are made, when manual and leave...
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  25. Port Forwarding on Netopia

    It's easy to set up Virtual TimeClock at multiple office locations or even connect to your time clock from home or when you're on the road. As long as you've got an Internet connection, no...
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