Support Blog

  1. TimeClock Connection Error: Unauthorized

    Customers using Virtual TimeClock 15 sometimes receive the following error while trying to connect a Client: "TimeClock Server login error. Unauthorized." This article explains why users receive this error and how to correct it.    ...
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  2. Timecards for Inactive Users

    "How do I run a timecard report for inactive users?" We receive this question pretty frequently each January. Virtual TimeClock always uses the selected Display Group members for reports. In order to run timecards for...
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  3. Virtual TimeClock on Windows Tablets

    Running Virtual TimeClock in full screen mode, on a tablet computer, is a compelling idea for businesses. It’s a great solution where, budget, space, or mobility are important considerations.   Although you cannot run Virtual...
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  4. Software Maintenance & Support

    Our software Maintenance and Support program is very popular with our Virtual TimeClock customers. Enrollment includes priority technical support from U.S. based experts, our monthly ‘Tips & Tricks’ newsletter, and ongoing software training. But there...
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  5. Feature Highlight: PIN Entry

    We regularly receive calls from customers requesting a fast and easy way for their employees to clock-in using a touch screen interface. For many, the best solution is to use Virtual TimeClock's PIN interface. It works...
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  6. Activities for One Employee

    Many people are already aware of Activities, the powerful feature within Virtual TimeClock that enables you to track hours worked at different tasks, job centers, store locations, departments, and more. Traditionally, activities are assigned to...
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  7. Feature Highlight: Messaging

    When employees all work in one office, proximity can help facilitate communication. However, when employees are separated by floors, buildings, or even in another state the pathways available for communication need to be fast, easy...
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  8. Configuring In/Out Board Columns

    Many businesses use the In/Out Board interface for their time clock. There are several good reasons for that choice. The In/Out Board is the default interface for the time clock and it provides a clear,...
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  9. Modem or Router: What's the Difference?

    Learning how computers communicate can be an intimidating experience. However, by learning a few key pieces of information, you can quickly understand some of the basics. One important piece of information to start with is...
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  10. Tips For Moving Virtual TimeClock

    You may need to move Virtual TimeClock from one computer to another for a variety of reasons. The two most common are hardware failure and relocating the time clock to a computer in a more...
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  11. Feature Highlight: Report Writer

    Businesses implement time and attendance tracking systems for a variety of reasons. Some are just looking for a way to simplify payroll. Others need some effective tools for managing labor costs. And still others just...
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  12. Reporting Missed Punches

    Virtual TimeClock is a great solution for tracking employee time and attendance, but the key to automatically calculating hours and overtime is for staff to remember to use it consistently. Let's face it, occasionally employees...
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  13. Feature Highlight: Leave Tracking

    It's difficult enough trying to keep track of how many hours each employee is working so you can process payroll efficiently and accurately, all the while making sure you're not underpaying or overpaying them. Your...
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  14. Time Clock User Maintenance

    Do you have employees that no longer work for your company or organization but their names still show on the in/out board list? Or perhaps you have seasonal employees who are returning to work after...
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  15. Tracking Unpaid Absences

    Have you ever looked at an employee timecard and only seen punch times for Monday, Tuesday, Thursday, and Friday? You may wonder what happened to Wednesday. Did the employee forget to clock in? Were they...
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  16. Feature Highlight: Job Tracking

    Calculating hours, totaling time, and tracking employee attendance are all functions of a good time clock software program. But the best time and attendance systems go way beyond simple time tracking for payroll purposes by...
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  17. Other Connection Issues

    Network Edition users may experience some time clock issues that are unrelated to their current network configuration. Virtual TimeClock will always provide a clear message telling you exactly what the issue is. Here are the...
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  18. When Remote Clients Can't Connect

    Many of us like to solve our own problems. If something's not working correctly, we dive right in and fix it ourselves. We encourage this same approach with Virtual TimeClock. When troubleshooting remote client connections,...
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  19. When Local Clients Can't Connect

    Have you ever felt that if you had just a little more knowledge about a subject you'd be more self-sufficient? For example, computer networking can be intimidating for some people, but with a little knowledge...
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  20. How Is Time Converted?

    One of the most common questions we hear is how to convert standard hours & minutes format (e.g. 4:59) to decimal hours (e.g. 4.98). Hours & minutes are the standard format we use to tell...
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  21. Upgrading Basic or Pro to Network Edition

    Growth is always a good thing, especially when your business is expanding. Fortunately, your Virtual TimeClock software has been designed to scale with the growth of your business. If you started out with one of...
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  22. Feature Highlight: Clock In and Out Rules

    Since recording time worked is at the heart of any time and attendance program, it's important for staff to be able to clock in and out accurately and efficiently. This helps the business owner know...
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  23. Dynamic DNS

    If you're wanting to connect to your Virtual TimeClock Server over the Internet but your Internet Service Provider (ISP) gave you a monthly quote for a static public IP address that doesn't make it financially...
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  24. Uninstalling Virtual TimeClock On Windows 8

    It's always recommended to uninstall your current version of Virtual TimeClock before upgrading to the latest release. This can be a little tricky for some people who are using Windows 8 or 8.1. So here...
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  25. Payroll Approval

    Do you know the fastest way to prepare employee hours for payroll processing? New Virtual TimeClock users (and sometimes those who have been using the time clock software for awhile) are often unsure what to...
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