Support Blog

  1. Getting the Most Out of Virtual TimeClock Reports

    Most Virtual TimeClock users are familiar with the TimeCard Detail report, since it’s the default report used for user timecards. However, Virtual TimeClock Pro and Network Editions have over a dozen other reports for viewing...
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  2. Customizing Reports in Virtual TimeClock

    Virtual TimeClock Pro has a powerful, easy-to-use Report Writer. You’ll find over a dozen built-in reports, each offering a different way to view your time clock data. The Report Writer allows you to quickly modify...
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  3. Virtual TimeClock and the Affordable Care Act (ACA)

    Staying compliant with the Affordable Care Act (ACA) is a big deal! Properly calculating the number of full-time (or full-time equivalent) employees is critical, as it determines the rules and penalties that apply to a...
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  4. Out of Time Clock Licenses?

    Virtual TimeClock Network Edition licensing is based on the total number of computer connections using the time clock. Once a time clock client connects to the time clock server, it will register itself and use...
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  5. Opening Ports On Your Firewall

    As a security feature, Microsoft Windows comes with a built-in firewall. The firewall helps prevent unwanted external access (such as hackers) and can also prevent your computer from sending malicious software to others. Since this...
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  6. Using Your Virtual TimeClock Audit Logs

    “How do I see if times were changed in Virtual TimeClock?” Our customers are busy and it can be difficult to remember who changed a time entry and why.   The easiest way to know...
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  7. My TimeClock Client Cannot Connect

    On the second Wednesday of some months we've seen an increase in support requests for our Network Edition customers receiving a "Virtual TimeClock Server is not responding" error. After a little investigation, we've determined that the...
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  8. Virtual TimeClock 15 Review & Recap

    In 2015 we released one major Virtual TimeClock upgrade and six significant maintenance releases throughout the year. The final release was made available on December 21, 2015. Virtual TimeClock upgrades are always free for customers enrolled in...
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  9. TimeClock Connection Error: Unauthorized

    Customers using Virtual TimeClock Versions 15 and 16 sometimes receive the following error while trying to connect a Client: "TimeClock Server login error. Unauthorized." This article explains why users receive this error and how to...
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  10. Virtual TimeClock on Windows Tablets

    Running Virtual TimeClock in full screen mode, on a tablet computer, is a compelling idea for businesses. It’s a great solution where, budget, space, or mobility are important considerations.   Although you cannot run Virtual...
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  11. Software Maintenance & Support

    Our software Maintenance and Support program is very popular with our Virtual TimeClock customers. Enrollment includes priority technical support from U.S. based experts, our monthly ‘Tips & Tricks’ newsletter, and ongoing software training. But there...
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  12. Activities for One Employee

    Many people are already aware of Activities, the powerful feature within Virtual TimeClock that enables you to track hours worked at different tasks, job centers, store locations, departments, and more. Traditionally, activities are assigned to...
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  13. Configuring In/Out Board Columns

    Many businesses use the In/Out Board interface for their time clock. There are several good reasons for that choice. The In/Out Board is the default interface for the time clock and it provides a clear,...
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  14. Modem or Router: What's the Difference?

    Learning how computers communicate can be an intimidating experience. However, by learning a few key pieces of information, you can quickly understand some of the basics. One important piece of information to start with is...
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  15. Tips For Moving Virtual TimeClock

    You may need to move Virtual TimeClock from one computer to another for a variety of reasons. The two most common are hardware failure and relocating the time clock to a computer in a more...
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  16. Reporting Missed Punches

    Virtual TimeClock is a great solution for tracking employee time and attendance, but the key to automatically calculating hours and overtime is for staff to remember to use it consistently. Let's face it, occasionally employees...
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  17. Time Clock User Maintenance

    Do you have employees that no longer work for your company or organization but their names still show on the in/out board list? Or perhaps you have seasonal employees who are returning to work after...
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  18. Tracking Unpaid Absences

    Have you ever looked at an employee timecard and only seen punch times for Monday, Tuesday, Thursday, and Friday? You may wonder what happened to Wednesday. Did the employee forget to clock in? Were they...
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  19. Other Connection Issues

    Network Edition users may experience some time clock issues that are unrelated to their current network configuration. Virtual TimeClock will always provide a clear message telling you exactly what the issue is. Here are the...
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  20. When Remote Clients Can't Connect

    Many of us like to solve our own problems. If something's not working correctly, we dive right in and fix it ourselves. We encourage this same approach with Virtual TimeClock. When troubleshooting remote client connections,...
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  21. When Local Clients Can't Connect

    Have you ever felt that if you had just a little more knowledge about a subject you'd be more self-sufficient? For example, computer networking can be intimidating for some people, but with a little knowledge...
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  22. How Is Time Converted?

    One of the most common questions we hear is how to convert standard hours & minutes format (e.g. 4:59) to decimal hours (e.g. 4.98). Hours & minutes are the standard format we use to tell...
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  23. Upgrading Basic or Pro to Network Edition

    Growth is always a good thing, especially when your business is expanding. Fortunately, your Virtual TimeClock software has been designed to scale with the growth of your business. If you started out with one of...
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  24. Dynamic DNS

    If you're wanting to connect to your Virtual TimeClock Server over the Internet but your Internet Service Provider (ISP) gave you a monthly quote for a static public IP address that doesn't make it financially...
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  25. Uninstalling Virtual TimeClock On Windows 8

    It's always recommended to uninstall your current version of Virtual TimeClock before upgrading to the latest release. This can be a little tricky for some people who are using Windows 8 or 8.1. So here...
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