Support Blog

  1. Sharing a Single Administrator Account

    If your TimeClock has a single administrator account that is shared between several administrators, we recommend switching to user-based administrator accounts. In this article we'll discuss the two primary reasons you should assign administrators.   ...
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  2. Keep your Time Clock Maximized on Launch

    Want to keep your Virtual TimeClock window maximized when the program launches? In this short article we'll outline a simple way to achieve this functionality. If you hover your mouse pointer over one of the...
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  3. Trouble Saving Scheduled Backups to Shared Folder

    If you're running Virtual TimeClock Network Edition on Windows and your scheduled backups are failing to save to a mapped drive or shared folder, this article may provide a solution. The Virtual TimeClock Server runs in...
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  4. TimeClock Service Will Not Start

    If you are having difficulty installing or restarting the TimeClock Server background service on Virtual TimeClock Network Edition, this article will guide you through several things you can do to troubleshoot the issue. The TimeClock...
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  5. License Key Failed Verification

    If you recently reinstalled Virtual TimeClock software, and the current license key does not support the edition or version you downloaded, you will receive a message that states: Program key failed license verification or Virtual...
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  6. Virtual TimeClock Compatibility with Windows 10

    If you are planning on upgrading to Windows 10, you may be wondering if your time clock software will still work with your new operating system. Since Virtual TimeClock is a one-time purchase, many companies...
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  7. Military Time in Virtual TimeClock

    Have you ever wanted your Virtual TimeClock software to display the current time in military time and follow a 24-hour clock? Virtual TimeClock uses the same time format settings as your operating system, so in order...
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  8. "License key is in use" Message

    If you receive a message that says An error occured while loading the license - license key is in use on another computer, this means you need to completely uninstall the Virtual TimeClock software on the old...
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  9. Unable to Clock In: Configuration Error

    If you recently made changes to the activities feature, and you haven't selected a default activity for your display groups, users will get an Unable to clock in: configuration error when they try to punch...
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  10. Are my computers on the same network?

    One of the most common technical support issues we handle involves helping Virtual TimeClock users understand how their local network works in conjunction with Virtual TimeClock. This article will explain why it's necessary for the...
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  11. How to Troubleshoot Missing Overtime Hours

    Calculating overtime automatically is one of the biggest benefits of time clock software. If employee overtime hours are not displaying properly on timecards, there several possible explanations. In this article we'll cover the top 4 reasons...
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  12. Windows Remote Desktop and Virtual TimeClock

    From time to time we hear from Virtual TimeClock users who need to know about using Virtual TimeClock with a Windows Remote Desktop (RDP) session. This article will explain the details of how Virtual TimeClock works...
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  13. Error 26: Failed to Open the Database File

    If you are using an older version of Virtual TimeClock and receive an Error 26: File opened that is not a database file while trying to open a database, this article will explain what the...
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  14. Daylight Saving Time Begins March 10, 2019

    This year, Daylight Saving Time (DST) begins on Sunday, March 10th at 2am when we "spring forward" by adding an hour to our clocks.  While many Virtual TimeClock users will not be impacted by DST,...
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  15. Failed to Insert Client Message

    If you have recently installed a new version of Virtual TimeClock software, or reinstalled an older version, you may encounter a rare error message when connecting a TimeClock client to your TimeClock Server. This support...
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  16. California Makeup Time in Virtual TimeClock

    In the state of California, there is a section in the wage and hours law that allows employees to make up missed work hours without using vacation time and without the employer paying overtime, even...
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  17. How to Troubleshoot Printing Issues

    If you are having issues printing timecards or other reports from Virtual TimeClock, there are several things you do to troubleshoot. Virtual TimeClock uses your default printer settings when formatting and printing reports, which means printing...
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  18. Client Licenses Registered to Other Computers

    If you get a new computer or need to move your time clock client to a different computer, you may get a message saying, "Unable to connect to your TimeClock Server - Your client licenses are...
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  19. Error 10: Disk I/O Error

    If you are receiving an Error 10 the most common reason is that your computer's hard drive is full. In some cases, this error can also point to a hard disk that is beginning to...
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  20. Salaried Employees in Virtual TimeClock

    Many companies have a combination of salary and hourly employees on staff. Implementing employee time clock software for hourly workers is a big step toward accurate, efficient payroll, but should salary workers use the time clock? You...
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  21. Virtual TimeClock 18.2.2 Release

    On Jaunary 16, 2019 we released our final scheduled maintenance update for TimeClock 18. Version 18.2.2 includes several minor bug fixes as well as enhancements to automatic software updates in preparation for our next major...
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  22. Importing CSV files in Microsoft Excel

    Virtual TimeClock provides a handy export tool that allows you to import timecard data into a spreadsheet program, like Microsoft Excel, for customized reporting and analytics. The export tool will save timecard data to a text...
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  23. Error 11: Disk Image is Malformed

    In very rare cases you may come across an Error 11 message in your Virtual TimeClock software. An Error 11 means that your time clock database has been corrupted and you will not be able to...
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  24. I Can't Close My Payroll Period

    Every once in a while, we hear from new TimeClock users who are having a hard time closing their payroll period at the end of the pay cycle. In this article we'll cover the top 3...
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  25. Resetting Virtual TimeClock Preferences

    When upgrading or downgrading between several versions of Virtual TimeClock, in rare instances unexpected program behavior or crashing can occur. This is most often the result of an incompatible program preferences file. Deleting your TimeClock...
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