Technical Support Blog

How to Upgrade to Version 19

This support blog will help you understand how to upgrade your Virtual TimeClock software to Version 19. Customers using Version 18.1 and newer can use the automatic updater to upgrade their software, while customers with older versions will need to follow the directions at the bottom of this article to manually upgrade their software.

Note: An update is an incremental release within the same version (eg 18.1 to 18.2). An upgrade is a major release that changes the version number (eg 18.1 to 19.1). 


Upgrading Virtual TimeClock 18.1 and Newer
Choose your edition below and follow the steps for upgrading to Version 19. 


Basic and Pro Editions

  1. Select Turn Administration On from the File menu.
  2. Check for existing updates and upgrades.
  • Mac: Select Check for Updates from the Virtual TimeClock program menu
  • Windows: Select Check for Updates from the Help menu
Upgrade message for software enrolled in Maintenance & Support

Note: If you are prompted to update to 18.2.2 first, you will need to complete that update and select Check for Updates again to upgrade to Version 19.

 

Network Edition
The Network Edition can be upgraded in two steps; upgrade the TimeClock Server first and then the clients will be prompted to upgrade.

  1. Upgrade TimeClock Server - open the Server Manager program and check for updates.
  • Mac: Select Check for Updates from the Virtual TimeClock program menu
  • Windows: Select Check for Updates from the Help menu

Note: You may need to update to 18 Release 2.3 before upgrading your TimeClock Server. 

  1. Upgrade TimeClock clients - after upgrading your TimeClock Server, you will automatically be prompted to update each client when they reconnect.
Client needs to be updated message

Upgrading Virtual TimeClock 16.5 and Older
For complete details on upgrading older versions of Virtual TimeClock, see our Selecting the Right Upgrade article and follow the directions for your edition.