How to Troubleshoot Missing Overtime Hours
1. Have overtime rules been assigned to employees?
If you created overtime rules, but have not assigned them to users, the rules will not apply. See the Assigning Overtime Rules to Users article for detailed steps.
2. Are your overtime rules configured correctly?
If your overtime rules were are not setup correctly, overtime hours will not be calculated as expected. Review the Creating Overtime Rules article for more information.
3. Do you have salaried workers?
In Virtual TimeClock, workers who have been categorized a Salary in their user profile, are exempt from overtime calculations. To change a user's salary status, select Users from the Configure menu and review the Wage option in the Employement tab.
If you adjusted the hours clocked out before restarting daily totals option in the Time Settings, overtime hours may not be calculated properly. For more information, review the Split Shifts article.
Any of the settings mentioned above will immediately apply to all hours in the open payroll period, so it's easy to get overtime to display correctly even for hours that have already been clocked. If you troubleshoot using all 4 steps and are not able to resolve your issue displaying overtime hours, please contact technical support for additional assistance.