Technical Support Blog

Virtual TimeClock Backups on Shared Folders

The importance of backing up your time clock software data can't be overstated. If your computer or hard drive crashes, we can help get you up and running again in just a few minutes if you have a recent backup of your time clock database. Otherwise, you'll be starting a new database from scratch which means reconfiguring all of your payroll, overtime and leave settings, adding all of your users, and manually entering timecard entries for the punches that were lost.

Virtual TimeClock has a built-in backup utility that allows you to easily setup a scheduled or repeating backup. There's one thing you need to be aware of if you're running Virtual TimeClock Network Edition on Windows: your backup may fail if you're attempting to backup to a mapped drive or shared folder. This is because the Virtual TimeClock Server background service is performing the backup, not the Server Manager program where you select the backup folder. And the default login account for Windows services doesn't have access to shares.

The following solution works for shared folders only, it will not work with mapped drives or shortcuts.

  1. Create a shared network folder.
  2. Make sure the user account that you use Virtual TimeClock with has permissions to access the new shared backup folder.
  3. Launch Virtual TimeClock Server Manager and choose the shared backup folder from the Backup tab.
  4. Set your backup schedule and save the settings.
  5. Open Windows Services (Control Panel > Administrative Tools > Services) and select the Virtual TimeClock Server service.
  6. Right-click the service and choose Properties and then click the Log On tab.
  7. The Log On needs to be tied to your normal user account and password (see step 2), and not the default Local System account.
  8. From the Server Manager program, stop and restart the service to allow the new logon name to take affect.
  9. Launch Virtual TimeClock Server again and click the Backup Now button from the Backup panel to test.
This Log On assignment must be made each time the Virtual TimeClock Server service is reinstalled (typically, due to upgrades or troubleshooting).
Windows Services LogOn Tab
It's so easy to make sure your time and attendance software data is safe, don't wait until it's too late!