Technical Support Blog

Did Your Remote Clients Stop Talking?

Remote time clock clients will lose their connection if you move your time clock server to a different computer and don't take a couple of important items into consideration. Remember how remote time clock clients connect: a remote client talks directly to the router at the time clock server location. The router says, "Hey! I know you. You're a time clock client. Let me send you over to the time clock server computer. I know it's address." This is what we call port forwarding.

Moving your time clock server will break port forwarding unless you do one of two things to keep you're remote clients talking. One is to give the new time clock server the same static IP address as the old time clock server computer. Then the remote clients won't know the difference. The other option is to access your router configuration settings and change the port forward to point to the IP address of the new time clock server computer. Again, the remote clients won't know the difference. Either one will solve the problem and keep your networked time clocks on speaking terms with one another.