Technical Support Blog

Troubleshooting Overtime

We've talked recently about how to track down missing overtime on your employee time cards. The steps went something like this:

  • Check employee overtime assignments
  • Check overtime rule configuration
  • Check employee salary type
  • Check the shift restart setting

It's the last step I want to discuss because this setting's impact on your employee time cards can be tricky. Go to the Tools menu and choose Time Calculations. In the Daily & Weekly Overtime section, you'll see a setting that says "Hours off the clock before restarting daily overtime calculations". Basically, this setting controls how much time a worker has to be clocked out before a new shift is started. A new shift resets hours worked back to zero for calculating daily overtime. The default setting is 4 hours. If this is set too low, then daily overtime won't calculate because Virtual TimeClock thinks you want to start a new shift. Your time card would look something like this:

See, no daily overtime was calculated. If it's set too high, the next shift may be included with the first one. Your time card would look something like this:

See how the entire next day is combined with the previous day's hours as overtime? It's best to leave this setting at 4 hours unless you have a compelling reason to change it.