Technical Support Blog

Windows Backup Failing?

Virtual TimeClock has an easy-to-use backup utility that allows you to schedule automatic backups that will ensure you've got a current copy of your time clock data should disaster strike. However, your backup may fail if you're attempting to back up to a shared folder. That's because the time clock server background service doesn't have default access to the shared folder.

We've got instructions for setting up a backup to a shared folder in an earlier support blog. However, there's one thing I'd like to add. Make sure the full path of the shared folder is visible in the Backup Folder section of the Backup panel, not just the mapped drive letter. You can usually get to the full path through My Network Places.