Technical Support Blog

Need a Static IP Address?

We occasionally chat with customers who can't get a static IP address from their Internet service provider (ISP). Usually, it's because they're in a remote area where static IP service isn't offered. Without getting too technical, a static IP address is needed if you're planning on using Virtual TimeClock over the Internet because a static IP address doesn't change. If the IP address assigned to your router changes, then your remote time clocks will no longer know where to connect to your time clock server.

Some customers that find themselves in this situation have had success with a service called DynDNS. Their service works by having you create a hostname, and then making that hostname work with your dynamic IP addresses. I won't pretend to understand how it works (I'll stick to time clock software). Let's just say that even when your ISP changes the public IP address of your router, DynDNS keeps things in sync by pointing the new IP address to a hostname that never changes.