Technical Support Blog

Time Clock Software License Errors

Pro Edition License Errors
The only license error message you're likely to see with Virtual TimeClock Pro is if you upgrade your time and attendance software and you're not enrolled in our software Maintenance & Support program, or you're enrolled but haven't entered your most recent license keys.

Issue:
On program launch you receive a message stating that your installed license is not valid with the latest release of the software.

Resolution:
If you're not enrolled in our time clock software maintenance program, you can either purchase a discounted upgrade license, or you'll need to roll back to your licensed version of the software. If you're enrolled, you'll need to enter your newest license key according to the instructions on your license registration email. If you need another copy, contact us and we'll be happy to send one off to you. Your program will run in evaluation mode for 300 timecard punches until a valid license key is entered.

Network Edition License Errors
In addition to the same license error message that's seen with Virtual TimeClock Pro, there are two other license errors you may encounter.

Issue:
When Pro Client launches, you get a message stating that you're out of licenses.

Resolution:
When a Pro Client connects to the TimeClock Server, it registers its computer information and uses up a license. This error usually occurs after moving a Pro Client to a different computer or your old computer dies and you get a new one. You'll need to remove the old registered client computer from the Licenses panel of the TimeClock Server. This will free up a license to be used with your new computer.

Issue:
When Pro Client launches, you get a message stating that your client ID is in use by another computer.

Resolution:
Just like the out of licenses error message, you'll need to remove the referenced client computer from the Licenses panel of the TimeClock Server. This error usually occurs after your IT team has been moving around and renaming computers.

Virtual TimeClock always provides very specific messages if there's a licensing issue. Just carefully read the error message dialog for information on what the problem is and instructions on what to do next.