Virtual TimeClock Support Blog
Help & Insights from the Virtual TimeClock Software Support Team
Lion Time Clock Upgrades
Fri, Jan 27 2012 02:11 | upgrading
If you've upgraded your time clock server computer to OS 10.7 Lion and the daemon shows as stopped, then you need to upgrade your time clock software to Virtual TimeClock '11 Release 2.The Basic, Pro, and Client editions of Virtual TimeClock '11 Release 1 will technically still run on Lion, but the time clock server which runs as a background process (called a daemon on Mac) will not start even though
Did Your Remote Clients Stop Talking?
Remote time clock clients will lose their connection if you move your time clock server to a different computer and don't take a couple of important items into consideration. Remember how remote time clock clients connect: a remote client talks directly to the router at the time clock server location. The router says, "Hey! I know you. You're a time clock client. Let me send you over to the time clock
Employee Timecard Report Dates
Have you ever noticed that when you print employee timecards for payroll that you have to change the current period dates? That's because you haven't been closing your payroll periods.When printing timecards, Virtual TimeClock will always use the stored totals from a closed payroll period rather than recalculating the totals again. This is important since wages, overtime, and time deduction rules may
Setting a Static IP Address on Mac
A couple of weeks ago, I provided you with instructions on how to set a static IP address on Windows computers. This post will show you how to do the same thing on a Mac. You'll want to do this if your time clock clients fail to connect to the time clock server after the computer is rebooted. It's probably getting a dynamic IP address from the router which causes it to sometimes get a different address
Is Your Mac Getting Sleepy?
Thu, Dec 29 2011 03:41 | networking
If you're running networked time clocks and clients are unable to connect to the time clock server at random times, or clients are being mysteriously disconnected, then you'll want to check the energy saver settings on the time clock server computer.Go to the Apple menu and choose System Preferences. Select Energy Saver from the Hardware row. The first setting you'll see is a slide bar to control when
Customizing Time Clock Report Dates
Thu, Dec 22 2011 03:46 | time cards
The Report Writer is a great tool for customizing the different timecard reports that are built into your time clock software, or for creating new ones. You can change report options, formatting, and even what data to include. If there's a particular report you run often, you may want to set the default date range so you're not always having to change it at run time.For example, let's say you've created
Setting a Static IP Address in Windows
One of the reasons time clock clients fail to connect to the time clock server is because the IP address of the time clock server computer changes. The reason this happens is because the computer running the time clock server is receiving a dynamic IP address from the router. This makes it easy on the end user since no configuration is required to set up your computer and use the Internet, but your
Thu, Dec 8 2011 03:00 | overtime
We've talked recently about how to track down missing overtime on your employee time cards. The steps went something like this:Check employee overtime assignmentsCheck overtime rule configurationCheck employee salary typeCheck the shift restart settingIt's the last step I want to discuss because this setting's impact on your employee time cards can be tricky. Go to the Tools menu and choose Time Calculations.
Tracking Approved Overtime
Thu, Dec 1 2011 02:38 | overtime
We talk to a lot of business owners trying to solve a variety of time and attendance problems. Two of the most common we hear about are how to prevent buddy punching and how to prevent unauthorized overtime. We have some new security features coming next year that will help with buddy punching, and you can use the current shifts feature to help prevent unnecessary overtime.You can keep track of approved
Remote Connectivity Made Easy
Connecting time clocks at different locations can be intimidating for many people. Especially when you start talking about static IPs, router config, and WAN addresses. Here's a little two-step process you can use to start using your time clock software from home or another office location.Call your ISP (Internet Service Provider) and have them do 2 things for you:Have them assign the router at the
Windows Backup Failing?
Thu, Nov 10 2011 01:57 | backup
Virtual TimeClock has an easy-to-use backup utility that allows you to schedule automatic backups that will ensure you've got a current copy of your time clock data should disaster strike. However, your backup may fail if you're attempting to back up to a shared folder. That's because the time clock server background service doesn't have default access to the shared folder.We've got instructions for
Seasonal Time Changes
Thu, Nov 3 2011 04:58 | seasonal time changes
Don't forget that Daylight Saving Time (DST) ends this Sunday, November 6. New Virtual TimeClock software users are often a little anxious when the first seasonal time change occurs after they've begun using their new time clock software. Don't worry, there's really nothing you need to do since most newer computers handle the time change for you automatically. The Basic and Pro Editions record
Are You Still Evaluating?
Thu, Oct 27 2011 04:29 | licensing
Did your free time clock software trial expire even though you purchased a license? Chances are, you never entered your key codes. The Virtual TimeClock evaluation is a great testing tool because:It's fully functional, which means you can test every feature.There's nothing new to download or install after purchasing a license.You don't lose any of the employee data you collected during the trial period.So
Thu, Oct 20 2011 03:48 | overtime
Many new users contact us right after running their first payroll because no overtime has been calculated on their employee time cards. If that's happened to you, here are the time clock software settings you need to check, starting with the most common and ending with the least used.Has an overtime rule been assigned to each employee? Go to the Lists menu, choose Users, and select an employee name
Need a Static IP Address?
Thu, Oct 13 2011 12:09 | web time clock
We occasionally chat with customers who can't get a static IP address from their Internet service provider (ISP). Usually, it's because they're in a remote area where static IP service isn't offered. Without getting too technical, a static IP address is needed if you're planning on using Virtual TimeClock over the Internet because a static IP address doesn't change. If the IP address assigned to your