Virtual TimeClock Support Blog
Help & Insights from the Virtual TimeClock Software Support Team
Individual Employee Time Clocks
Thu, May 16 2013 01:56
| display groups, installation
| Permalink
Over the last several time clock software releases, we've greatly simplified the way individual employee computer workstations get set up as personal time clocks by adding a display group interface that does all the work for you. Here are the steps for setting up an individual time clock:Create the new display groupWith admin turned on, go to Configure then Display Groups. Create a new display
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Assigning Time Clock Interfaces
Fri, May 10 2013 03:13
| display groups, in/out board
| Permalink
The user status window is where employees start work, stop work, start a new activity, open their mailbox, or print their timecard. Employees can open their user status window by using several different interfaces, depending on how you want to deploy your time clock system. Employees can select their name from an in & out list, enter a numeric PIN, use an alphanumeric passcode, or if they're using
Time Clock Software Managers
Fri, May 3 2013 02:42
| display groups, in/out board
| Permalink
In older versions of Virtual TimeClock, managers would need to belong to a display group in order to be a manager of a display group. This meant they'd need to have their user name listed in the in/out board list at all times, even if they didn't use the time clock software to punch in and out.With the latest version of Virtual TimeClock, you can be a manager of a display group without being a
Multiple Time Zones
Thu, Apr 25 2013 03:50
| web time clock, networking
| Permalink
Virtual TimeClock Network Edition is the perfect solution for offices in different time zones needing a centralized time clock system. The time used when punching in and out is usually provided by the time clock server computer. This prevents employees from being able to change their local computer time to try and defeat the time clock. If you need to connect different office locations that are
Timecards for Inactive Users
Thu, Apr 18 2013 03:53
| users, time cards
| Permalink
We've always recommended making old employees inactive rather than deleting their user record. Deleting a user removes all of their timecard history, whereas making them inactive just removes the user name from any display groups they belong to. It's nice to have historic timecard data at your fingertips if you need it.It's easy to view timecards for inactive employees. Turn on admin and select All
Citrix Load Balancing
Thu, Apr 11 2013 03:02
| licensing, networking
| Permalink
A load balancer is responsible for directing network traffic among multiple servers hosting the same applications. By balancing requests across multiple servers, a load balancer prevents any one server from becoming a single point of failure, which improves availability and responsiveness.We occasionally run across customers that are using load balancing to distribute the load of network traffic across
Silent Uninstalls
Thu, Apr 4 2013 04:22
| installation, upgrading
| Permalink
We occasionally get asked by our larger clients if there's an easy way to uninstall Virtual TimeClock when upgrading so they don't have to physically touch each computer. Here are some command line parameters that you may find helpful when scripting silent uninstalls.The uninstaller program (unins000.exe) accepts the following command line parameters./SILENT, /VERYSILENTThe uninstaller will not ask
Premium Pay After Midnight
Some businesses pay a wage premium to employees whose shift takes them past midnight. Virtual TimeClock does allow you to set a shift differential, but it applies to the entire shift and not just part of a shift. The best way to handle this scenario is to create a new activity called something like "Midnight Rate".There are two ways to track time with the new activity. Employees can either change activities
Time Clock Database Errors
Thu, Mar 21 2013 03:39
| troubleshooting
| Permalink
Virtual TimeClock uses a SQL database engine that is compact, fast, and extremely reliable. The only time we ever hear of database issues is when a hard disk starts to fail. Even then, most of the time we're still able to recover the time clock software data.Virtual TimeClock will return very specific error codes if there’s a problem reading or writing to the database. Although uncommon, the following
Overtime Rate for Worked Holidays
Some businesses pay a premium rate when employees work on a company designated holiday. Since the increased wage is handled by your payroll system, you just need to know how many hours to pay for the worked holiday. It's easy to set up your employee time clock software to keep track of that for you.First, you'll want to set up a new activity. Turn administration on and choose Activities from the Configure
Moving Time Clock Clients
Fri, Mar 8 2013 11:17
| installation, moving time clocks
| Permalink
When running the Virtual TimeClock Network Edition, there are times when a client time clock may need to be moved to another computer. This could be due to a number of reasons, like the computer crashed or there's been changes in office personnel. Whatever the reason, the goal is to move the client program without disrupting business operations. Here are a few tips to make that happen.The
Clocking In Before Payroll Period Is Closed
Thu, Feb 28 2013 12:38
| payroll periods
| Permalink
I had an interesting call from a new customer the other day. He was worried because they hadn't closed the payroll period yet but employees were already clocking in under the new period. I told him not to worry because the time clock software was smart enough to know what period the punch times belonged in.Remember that closing payroll periods performs two important functions. First, it totals and
Tracking Flexi-Time
Flexi-time in some parts of the world usually refers to accumulated overtime hours that an employee can build up and exchange for the equivalent amount of time off. Basically, you need to keep track of time worked over a defined threshold. That’s no problem with Virtual TimeClock because you can create overtime rules to accommodate just about anything.Some of the international customers I've
Tracking Timecard Changes
Virtual TimeClock keeps a record of events caused by both system and user activity. It automatically keeps track of when administration is turned on, when modifications to employee timecards are made, when manual and leave entries are added, and when payroll periods are closed. The program audit logs will tell you when the event occurred, the user who triggered the event, and what happened.
Port Forwarding on Netopia
Thu, Feb 7 2013 10:13
| installation, web time clock, networking
| Permalink
It's easy to set up Virtual TimeClock at multiple office locations or even connect to your time clock from home or when you're on the road. As long as you've got an Internet connection, no problem. We've got instructions for using Virtual TimeClock over the Internet in our Remote Connectivity Guide. We've had some customers who use a Motorola Netopia DSL modem have some trouble setting up remote time