Overview
Redcort Software provides 30 days priority technical support with all new software license purchases.Software upgrades and technical support may be purchased after 30 days as needed or by annual enrollment in Redcort Software’s Maintenance & Support program.
Maintenance & Support
The software Maintenance & Support is an optional program designed to ensure the long term, economical, uninterrupted operation of licensed software. Annual enrollment in the program entitles users to all new software upgrades as well as continuous priority level technical support.The Maintenance & Support program enables Redcort Software to release incremental software upgrades as needed. Customer feature requests and new operating system incompatibilities are addressed in a timely fashion without requiring customers to wait 18-24 months for a traditional major software upgrade.
The program’s support component ensures continuous access to Redcort Software’s industry leading technical support services. Enrollment therefore ensures free access to all new releases and ongoing technical support without concern for frequent upgrade fees or unexpected support costs.
Pricing & Enrollment
Enrollment is offered at time of license purchase. For pricing and information on enrollment options after a license purchase, contact Redcort Software.Program Benefits
- All software upgrades (typically 2-3 annually).
- Unlimited priority technical support.
- Request new features for upcoming releases.
- Information filled monthly 'Tips & Tricks Newsletter'.
- Periodic maintenance releases to keep your software compatible with new OS & security updates.
- Data file evaluation and repair services following catastrophic hardware and/or system failures.
Program Duration
Benefits begin immediately upon license purchase and enrollment in the software Maintenance & Support program. Enrollment continues for one year (365 days) and must be renewed before expiration to avoid loss of access to new upgrades and technical support services. If enrollment is allowed to lapse, re-enrollment fees are determined by Redcort Software and retroactive to the last ending enrollment date.Service Standards
Redcort Software’s technical support hours are Monday through Friday from 08:00 to 17:00 Pacific Standard Time (excluding holidays). Email based technical support response is normally within 2 business hours. Support needs escalated to level 2 engineering are normally resolved within two business days.Exceptions to normal service levels may include holidays, the week following a new software release, significant seasonal sickness impacting Redcort Software’s technical staff, and natural disaster.
