Google's 'Search Stories' campaign led me to ponder my last 25 years as a software developer. The result is my story in 60 seconds. I called it Job Security.While not directly related to our employee time clock software, it does give a little back story and a hint at the future!

As the leader of a business that publishes employee time clock software, we help employers all over the world easily manage their employee time and attendance. I find it a little ironic that my current inspiration has come from some time far away from the punch clock.Having been immersed in the thrill of leading our fast growing company, I've somehow managed to go nearly eight

We take customer service for our time and attendance software very seriously. When customers need help with their time clock software, or prospective customers have questions about Virtual TimeClock, we want to leave them delighted by the experience. But have you ever tried to define customer service? Some would certainly say it's how well a company consistently meets the needs of its customers. But

In celebration of St. Patrick's Day, I decided to do a little research on the man who's inspired the color, the clover, and the corned beef. Legend has it that St. Patrick was responsible for driving all the snakes from Ireland. That's not a bad thing to have on your resume, that is, if your island had a problem with snakes (biologists don't think there ever were any snakes in Ireland).This got me

You probably know what the Pareto principle is, although you may not know it by that name. It’s more commonly referred to as the ’80-20 rule’. It’s named after an Italian economist who at the beginning of the twentieth century observed that 80% of the land in Italy was owned by 20% of the population. He applied his observation at home and discovered that 20% of the pea pods in his garden contained

In these challenging economic times, businesses are working very hard to maintain profitability. Our customers tell us that controlling labor costs is a top priority today. Virtual TimeClock '10 builds on the strengths of past versions with useful new cost control features.Most significantly, the new release enables employers to easily track paid and unpaid breaks and lunches, as well as manage unpaid

Last month's release of Virtual TimeClock '09 Release 3 contained over a dozen enhancements to timecard reports. The  new 3.1 release addresses two reporting issues that have arisen as a result of the Release 3 changes. Release 3.1 is an important time clock software update that ensures timecard entries for future payroll periods are reliably totaled and included in timecard reports.The Virtual

Virtual TimeClock '09 Release 3 was made available today. The new release provides an often requested new feature: adding notes to timecard entries. Timecard notes can be used to note jobs or project tracking details, report mileage, tips, bonuses, or commissions right on the employee timecard. Employees can add a timecard note to explain a late arrival or early departure right when the event occurs.Virtual

I was recently challenged to describe our business for a possible feature in a prominent magazine. They’re looking for what makes us unique and different, and why. They call this a ‘pitch’, which basically means you’re trying to persuade someone to buy or accept something.This started a period of introspection. Software companies are a dime a dozen, so what makes us so special? Simply saying

What Virtual TimeClock and working for Redcort Software has taught me:Computers aren’t that scary - Especially when you’ve got great people to support you.Coming to work for a software company, I had created a list in my mind for who I was expected to be. Right at the top was a need to be fully computer literate – which I was not. I knew my way around a computer in the general sense, I could

I'd like to introduce Maggie Hofer, our newest Customer Service Specialist at Redcort Software. She's a fantastic people person who loves to help others. When I asked Maggie to introduce herself, she said:Hello hello! I’m excited to learn everything I can in order to provide the best experience for every customer. My hobbies include art, singing, humming, and whistling - as well as reading and sleeping

The latest Apple TV ad entitled "Customer Care" was especially interesting to me in light of our recent addition of a customer care position and the retirement of our auto-attendant.I'm grateful our company understands that we don't just publish time clock software. We really do see ourselves as helping businesses in the vital task of managing their employee time and attendance. Software, like hardware

We love automation at Redcort Software. As a case in point, take a look at our time and attendance software. It takes that old mechanical employee time clock and replaces it with an automated time management system. Timecard reports are automatically calculated and totaled instantly. Overtime calculations are always accurate on every timecard. But automation isn't so helpful in every facet of life

The public face (and voice) of Redcort Software has been predominately, though unintentionally, masculine. Our newest addition to the family is changing all that in a delightful way. On June 1 Jessie Wilson came to work for us with the mandate to focus exclusively on serving the needs of our customers. Jessie is a perfect fit in the customer care role. She's smart, spunky and takes genuine personal

We had several strategic meetings when Virtual TimeClock Pro was first approaching release in 2000. The question was what to do with with the original edition of Virtual TimeClock that had been so popular for over a decade? We decided to re brand the original (less featured) software as our 'Virtual TimeClock Standard Edition'. As a simple time clock software at a low price, it recorded employee hours