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Technical Support Blog

  1. Modem or Router: What's the Difference?

    Learning how computers communicate can be an intimidating experience. However, by learning a few key pieces of information, you can quickly understand some of the basics. One important piece of information to start with is knowing the difference between a...
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  2. Inserting Lunches

    You may have employees that report to an office in the morning, leave the office to work off-site during the day, and then return back to the office at the end of their shift. Since they begin and end each...
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  3. Feature Highlight: Report Writer

    Businesses implement time and attendance tracking systems for a variety of reasons. Some are just looking for a way to simplify payroll. Others need some effective tools for managing labor costs. And still others just want an easy way to...
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  4. Creating and Using Pay Differentials

    Do you have employees that regularly work swing or midnight shifts? Providing compensation to employees for performing work during nonstandard shifts is a common need for businesses. When gross wages are enabled for employee timecards, Virtual TimeClock provides a way...
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  5. Reporting Missed Punches

    Virtual TimeClock is a great solution for tracking employee time and attendance, but the key to automatically calculating hours and overtime is for staff to remember to use it consistently. Let's face it, occasionally employees will forget to punch in...
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  6. Feature Highlight: Leave Tracking

    It's difficult enough trying to keep track of how many hours each employee is working so you can process payroll efficiently and accurately, all the while making sure you're not underpaying or overpaying them. Your life as a business owner...
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  7. Time Clock User Maintenance

    Do you have employees that no longer work for your company or organization but their names still show on the in/out board list? Or perhaps you have seasonal employees who are returning to work after an absence and need to...
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  8. Tracking Unpaid Absences

    Have you ever looked at an employee timecard and only seen punch times for Monday, Tuesday, Thursday, and Friday? You may wonder what happened to Wednesday. Did the employee forget to clock in? Were they working offsite without time clock...
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  9. Feature Highlight: Job Tracking

    Calculating hours, totaling time, and tracking employee attendance are all functions of a good time clock software program. But the best time and attendance systems go way beyond simple time tracking for payroll purposes by adding more advanced features like...
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  10. Other Connection Issues

    Network Edition users may experience some time clock issues that are unrelated to their current network configuration. Virtual TimeClock will always provide a clear message telling you exactly what the issue is. Here are the most common non-networking connection issues.read more
  11. When Remote Clients Can't Connect

    Many of us like to solve our own problems. If something's not working correctly, we dive right in and fix it ourselves. We encourage this same approach with Virtual TimeClock. When troubleshooting remote client connections, start with the read more
  12. When Local Clients Can't Connect

    Have you ever felt that if you had just a little more knowledge about a subject you'd be more self-sufficient? For example, computer networking can be intimidating for some people, but with a little knowledge about how computers communicate with...
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  13. How Is Time Converted?

    Virtual TimeClock offers a lot of flexibility when it comes to employee timecards. You can decide what options to include on each report and how hours and overtime are sorted. You can even display total hours worked as decimal hours...
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  14. Dynamic DNS

    If you're wanting to connect to your Virtual TimeClock Server over the Internet but your Internet Service Provider (ISP) gave you a monthly quote for a static public IP address that doesn't make it financially feasible, you may want to...
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  15. Payroll Approval

    Do you know the fastest way to prepare employee hours for payroll processing? New Virtual TimeClock users (and sometimes those who have been using the time clock software for awhile) are often unsure what to do when the pay cycle...
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  16. Electronic Timecard Approval

    Electronic timecard approval allows hourly workers to approve their hours worked, salaried workers to approve their paid leave hours, and managers to approve timecards for hourly and salaried workers within their group. Approval is an indication of acceptance that the...
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  17. Unauthorized Time Clock Login

    One of the new security features built into Virtual TimeClock 15 is the TLS networking encryption that allows Virtual TimeClock Clients and the Virtual TimeClock Server to communicate without fear of your time clock data being intercepted. Another new security...
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  18. Port Forwarding Tips

    Port forwarding is one way that remote Virtual TimeClock Client computers can connect to a Virtual TimeClock Server computer on a different local area network. The port forward is configured in the router and/or modem at the location of the...
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