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Technical Support Blog

  1. Manager Restrictions

     
     
    Some time clock administrators like to give managers the ability to edit timecards for employees within their Display Group, but not allow the managers to edit their own punch times. They're looking for the same level of accountability that they...
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  2. Time Clock Backup Options

     
     
    Data backup is an integral part of any sound business plan. Some would argue that having a reliable data backup is the most important thing for keeping your business running smoothly and efficiently. We've heard lots of horror stories about...
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  3. Monitor Early Lunch Returns

     
     
    Here's an easy way to monitor if employees are returning early from their mandatory meal breaks. If you're already using auto time deductions to automatically deduct meal breaks, then you're already covered. If you want employees to punch out for...
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  4. Router Access Control

     
     
    If you use Virtual TimeClock Network Edition at multiple locations across the Internet without a VPN (Virtual Private Network), you may want to consider setting up some extra security measures. By using the access control feature built into your router...
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  5. Approving Timecards

     
     
    There are about as many ways to approve employee timecards as there are different businesses needing to track employee hours. You may even use different methods for approving timecards across your business. However, here are several tried and true methods...
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  6. Managing Activities

     
     
    One of the popular advanced features of Virtual TimeClock is the ability to track time against different activities. You can define activities in any way that makes the most sense for the workflow of your business. We often see activities...
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  7. Tracking Missed Shifts

     
     
    Virtual TimeClock has a built-in leave accrual system that makes it super easy to keep track of accrued and used leave. This tends to be used most often for keeping track of paid time off like vacation, sick time, holidays,...
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  8. Entry Notes vs. Messaging

     
     
    We often get asked about the difference between timecard entry notes and messaging. So here are some reasons why you might choose to use one over the other. Entry notes allow you to attach a note to a specific punch...
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  9. Hidden Administrator Account

     
     
    Every once in awhile we'll come across a Windows user that is having trouble installing or uninstalling Virtual TimeClock. They'll be logged in as an administrative user, but still be denied access to delete or replace certain files or folders....
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  10. When .pkg Files Fail to Open on Mac

     
     
    If you're prompted  to "choose an application" when trying to install .pkg or .mpkg files, then those types of files have probably become disassociated from the Installer app. This may prevent you from installing new or updated software on your...
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  11. Do You Need a VPN?

     
     
    If you have multiple business locations, or would like to access your time clock data from home or while traveling, you can easily connect to your TimeClock Server using the Internet. The most secure remote connection is achieved by using...
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  12. Overriding Shift Restrictions

     
     
    Virtual TimeClock has powerful clock in rules that allow you to control when employees can use the time clock. There are two ways to use these shift rules. The first way prevents employees from using the time clock until their...
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  13. Checking Your Time Clock Version

     
     
    If you need to reinstall Virtual TimeClock, you'll need to verify what version of the program you're licensed for. One way is to check the registration email we sent you when you purchased your software license. The second way is...
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  14. Leave Accrual By Payroll Period

     
     
    Leave benefits can be accrued in a number of different ways. Some businesses award leave benefits all at once, while others make employees earn the paid time off first. Virtual TimeClock allows you to accrue paid leave benefits as a...
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  15. Moving Remote Clients

     
     
    Before moving a time clock client to a different computer at your remote office, there are a couple of pieces of information you’ll need before uninstalling the time clock from the existing computer. First, verify if the client program is...
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  16. Future Time Clock Entries

     
     
    If you have an employee that insists they clocked in but at the end of their shift it shows them clocked out already, it's probably because they have a future entry. Most future entries are made by mistake and happen...
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  17. Allow Users to Enter Time Off

     
     
    Some businesses allow employees to add their own leave entries like vacation or sick time. Although this feature is turned off by default so only managers and time clock administrators can enter time off, it's easy to turn on by...
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  18. 14R1.1 Maintenance Update

     
     
    We've posted a 14R1.1 maintenance update that fixes an issue that was causing shift clock in restrictions to use the actual time rather than the shift start time for early clock ins, and shift clock out restrictions to use the...
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  19. Are You Missing Days?

     
     
    If you run employee timecards and the days of the week seem to be missing, it's probably because you've enabled a new time setting for including hours worked past midnight with the prior day totals but you didn't adjust the...
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  20. Is Your Time Clock Slowing Down?

     
     
    There's a setting within Virtual TimeClock that causes the time to be polled from a random selection of government, military, and educational sources rather than a local computer clock. We've had some recent reports of time clocks running slow when...
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